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Pakistan International Airlines migrated its PSS system from Sabre to Hitit’s Crane product suite

Author: Angelos Restanis / Date: Wed, 09/19/2018 - 12:10
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From morning 13 September, PIA reservations, inventory control, ticketing and check-in procedures, flight operations, scheduling, revenue management is being processed by Hitit’s Crane solution suite.

ISLAMABAD - Pakistan International Airlines (PIA), the national flag carrier of Pakistan and one of the largest airlines in the Asia Pacific region, successfully migrated its passenger service systems (PSS) to Turkish IT provider Hitit Computer Services. The migration from Sabre took place in the night from 12th to 13th September. According to PIA, all executive teams and employees had been working very closely with Hitit team in a very tight schedule to complete this process smoothly. The flexible and new generation IT system from Hitit is designed to grow PIA’s passenger volume in the region.

In April 2018 Pakistan International Airlines (PIA) has decided for the complete Crane PSS product suite to replace Sabre. Crane PSS includes reservations and ticketing solutions as well as check-in and departure control, operational planning and accounting. During the past five months both parties managed the complex process migrating PIA to the new system. Thousands of people from PIA and its agencies have been trained during the transition period.

From morning 13 September, PIA reservations, inventory control, ticketing and check-in procedures, flight operations, scheduling, revenue management is being processed by Hitit’s Crane solution suite.

PIA Chief Systems Officer Kashif Rehman Rana said: “Our new IT solutions partner offers innovation and convenience to our customers. Therefore we made every possible effort to make the migration smooth”. Rana has instructed PIA teams to remain available round the clock for smooth and swift transfer in all relevant areas of the airline. Hitit’s system will improve PIA website functions and make online bookings easier."

Hitit Computer Services, which was named one of the Top 5 PSS providers in the field of aviation and travel IT systems, has enhanced its partnership ecosystem to the Asia-Pacific region. In the future, Hitit with its experience and know-how achieved by operating significant airline companies for many years, will play a vital role during digital transformation of Pakistan International Airlines. 

Nevra Onursal Karaagac, Chief Sales and Marketing Officer of Hitit, stated; "I am extremely proud of the teams both at PIA and Hitit. They managed a complex migration in only five months. All systems are running smoothly and stable. Our state-of-the-art solutions will put PIA in a position to achieve its strong vision of growth and operational quality”.

Hitit, established in 1994, is considered one of the top 5 global airline and travel IT solution providers in the world. Hitit’s brand “Crane” offers a comprehensive suit that serves flag carriers, low-cost and hybrid airlines, as well as ground-handling agencies with more than 65 million annual passengers. Hitit is a one stop shop for Software as a Service new generation airline IT solutions with modules geared towards every part of an airline’s business lifecycle. With a strong team of consultants and ever changing progressive vision, Hitit is an industry leader in seamless integration, high performance implementation and customer support. With multiple sales and distribution channel support and unlimited ancillary capabilities, Hitit’s solutions and services provide airlines the ability to maximize profit and minimize costs.

ABOUT THE AUTHOR

Angelos Restanis

Angelos is the news editor for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). His role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to our strategy. He currently studies Communication, Media & Culture in Panteion University of Political & Social Studies of Athens.