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AirAsia cancels flights due to volcanic eruption in Indonesia

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AirAsia has canceled flights across nine airports due to the volcanic eruption of Mount Ruang in Indonesia, affecting regional airspace safety.

SEPANG, MALAYSIA – Following the eruption of Mount Ruang in the Indonesian Sulawesi Islands, which has resulted in extensive volcanic ash clouds affecting airspace and visibility in the region, Civil Aviation Authority of Malaysia (CAAM) recognized this as a serious threat to aircraft safety and airline passengers.

As this volcanic eruption has caused massive disruption to the airline operations and to protect the safety of its guests and aircraft, AirAsia cancelled flights to and from several destinations consistent with CAAM Safety Information 09/2024.

Flights to and from nine airports including Kota Kinabalu, Tawau, Sandakan, Labuan, Miri, Sibu, Bintulu, Kuching and Brunei were affected by the cancellation from the 18th April 2024 at 10:00 am until the 19th April 2024 at 8:00 am.

AirAsia is committed to prioritising safety during this time and has notified all guests affected by the cancellations. Guests who were travelling to/from the affected destinations were encouraged to check their registered email and mobile phones for cancellation notifications.

Bo Lingam, Group CEO of AirAsia Aviation Group said: “We understand that this may cause inconvenience to our guests and we apologise for the disruption to their travel plans. However, the safety of our guests and crew is paramount and we appreciate our guests’ understanding and cooperation during this time. We will continue to monitor the situation closely and work with relevant authorities including CAAM to assess the conditions for resuming operations to affected destinations. We are dedicating all senior executives and resources on the ground to ensure the safety of our guests and aircraft amidst these circumstances, and we thank all of our guests for their continued support and patience during this time.”

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