Hong Kong - Marco Polo Hongkong Hotel, Gateway Hotel and Prince Hotel won the Merit Award at the 2017 HKMA Quality Award ceremony held on 21 July 2017. On the same day, the iconic Marco Polo German Bierfest also garnered the Gold Award for 'Best Outdoor Events: Arts, Leisure and Entertainment' at The Marketing Events Award 2017organised by Marketing Magazine.
Launched in 1991, the annual Hong Kong Management Association's Quality Award is one of the most prestigious business awards in Hong Kong. The award recognises organisations from all fields of industry and business that have achieved outstanding performance and quality standards.
Winning the Quality Award demonstrates the commitment and dedication to quality at Marco Polo Hotels - Hong Kong. Marco Polo Hotels – Hong Kong were also commended for providing "Exceptional and personalized service, exceeding expectations, and inspiring a connection to our brand in the experiences we provide". Numerous measurements are in place to engage their customers and employees. The ExCom and Associates demonstrate exceptional passion and professionalism in serving their guests, and the culture of the Marco Polo Way is internalised in their daily work.
Winners of the Merit Award at the 2017 HKMA Quality Award
"We are honoured to receive the Merit Award at the 2017 HKMA Quality Award. Being part of a winning team is a characteristic that each and every Associate at Marco Polo Hotels – Hong Kong can be proud of. Winning this award allows the entire organisation to unite and move forward to a common objective of exemplifying the short - and long-term processes that Marco Polo Hotels – Hong Kong goes through to solidify itself as one of Hong Kong's premier hotel destinations," said Mr Thomas Salg, General Manager of Marco Polo Hotels – Hong Kong. "Hospitality will always be about the individuals that deliver a warm experience. Without the proper nurturing and caring of our workforce, success will never be guaranteed. I would like to take this opportunity to thank each of our hotel's Associates for their fine efforts, providing exceptional service and passion in their jobs," concluded Mr Salg.
Celebrations continue with another great accomplishment. Marco Polo German Bierfest triumphed with the Gold Award in the category of 'Best Outdoor Events: Arts, Leisure and Entertainment' at The Marketing Events Award 2017. A signature event since its inception in 1992, Marco Polo German Bierfest brings a carnival-like experience to a unique outdoor setting against the breathtaking backdrop of Victoria Harbour at Marco Polo Hongkong Hotel. Audience engagement hits a high note when Die Notenhobler band from Germany plays folk and oompah tunes and hosts joyful interactive dancing and drinking games during each year's festival. In addition to a variety of entertainment, the Bierfest features authentic Bavarian dishes, including the best crispy pork knuckles in Hong Kong freshly cooked nightly. The event will kick off on 20 October 2017 and run for 23 consecutive nights this year.
Marco Polo Hotels – Hong Kong is delighted to receive these two highly regarded awards. We strive to showcase "The Marco Polo Way" by providing exemplary levels of product and service, delivering profitability while providing a sustainable positive impact on our environment and communities, and becoming Asia's leading deluxe hotels for business and leisure travellers.
Photo caption: Gold Award for ‘Best Outdoor Events Arts, Leisure and Entertainment’ at The Marketing Events Award 2017