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Ctrip launches travel app TrainPal to help consumers save on rail fares

Author: Tatiana Rokou / Date: Fri, 10/05/2018 - 15:02

Innovation from Ctrip gives rail travellers best prices on trains in Britain.

London - Ctrip, the world’s second largest online travel agency, has launched TrainPal, a no booking fee rail ticketing app to find customers the best-priced train fares for their journey. With technology accredited by National Rail, the innovative smartphone app is the only one to offer free split ticketing, a function which offers lower fares by looking through the various price combinations over the same route.

Available on iOS and Android, TrainPal harnesses an exclusive smart engine and algorithm to give train travellers the cheapest rail tickets available in Britain at the touch of a button. From the brains behind Ctrip, the parent company of Skyscanner, TrainPal is an app-first product, newly designed specifically for mobile users to get the best train ticket prices in Britain quickly, without having to search the internet for deals.

Scanning through each and every ticket option in Britain, TrainPal finds the best ticket price for your chosen journey. What’s more, the price you see is what you pay; unlike other ticket booking apps, there are no nasty hidden fees when you book. TrainPal will offer electronic tickets on all routes supporting e/mobile ticketing which will be available shortly. These tickets will be available directly on the mobile, meaning travellers can cut out time queuing at the station and go directly to the departing platform saving customers time and hassle.

Amy Wei, Head of TrainPal, said: “Many rail passengers find fares and ticketing complex and confusing. Thanks to our clever technology and our smartphone-first approach, TrainPal now makes it easy to get the best fares, even the hard-to-find ones. We also offer free customer support; with our highly experienced customer services teams based in Edinburgh, and the rest of the world, so you can speak to a real person to get any issues sorted 24 hours a day.”

Andrew Cantrell, Technical Director at Evolvi, specialists in online rail booking and fulfilment technology, said: “We are pleased to support the launch of TrainPal through the integration of our rail API at a time of a time significant consumer shift to online booking channels. It’s a great example of innovation in the market place.”

Although split ticketing isn’t new, having split tickets available via mobile app for no additional fee is. What can seem like a confusing way to travel (multiple tickets for various parts of the route), TrainPal aims to simplify this process and deliver the best option in seconds. TrainPal reveals the same prices as you’ll find on the National Rail Enquiries website, however, its smart search engine will always search and highlight the cheapest fare, for both advance tickets and same day travel. Its split rail tickets service is based on data from tens of thousands of journeys made across the National Rail network.

Jyoti Bird, a Director for National Rail, said: “Every week National Rail handles an average of two and a half million journey planning enquiries through the contact centre, mobile apps, National Rail Enquiries website and through information services supplied to third parties. The introduction of TrainPal sees more competition in the third-party retailing space, which means customers are given more choice of where and how they make their ticket purchases.”


Tatiana Rokou


Tatiana is the news co-ordinator for TravelDailyNews Media Network (, and Her role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to our strategy. She holds a Bachelor degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.