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Air India welcomes new Head of Global Airport Operations

Jayaraj Shanmugam_Head of Global Airport Operations_Air India

Jayaraj Shanmugam appointed as Air India’s Head of Global Airport Operations, bringing extensive experience from airline and airport sectors.

GURUGRAM, INDIA – Air India announced the appointment of Mr. Jayaraj Shanmugam as Head of Global Airport Operations.

Mr. Shanmugam will assume his role on April 15th, 2024, and will report to Chief Operations Officer, Capt. Klaus Goersch.

Mr. Shanmugam joins Air India from Bangalore International Airport Limited (BIAL), where, as Chief Operating Officer, he led the operationalization of the new Terminal 2. He has had a distinguished career spanning over 25 years in the airline, airport, and telecom industries, with stints at Singapore Airlines, Qatar Airways, and Jet Airways.

Announcing Shanmugam’s appointment, Capt. Goersch said, “Jayaraj has distinctive expertise in driving excellence in customer experience and airport operations, redesigning and improving services. We look forward to significantly enhancing our airport operations with his leadership and achieving many milestones in our Vihaan.AI transformation journey.”

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George, in his capacity as an intern, diligently oversees the flow of news, assists in the publication of content, and delves into the strategies of social media distribution. He is currently pursuing his studies in Business Administration at the Athens University of Economics and Business.

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