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Business Travel Coalition (BTC) joined with FlyersRights.org in advocating passenger rights legislation. BTC released survey results and analysis that underscore a seachange in thinking among participants in the business travel industry.
Overwhelming 82% of travel industry professionals and business travelers support legislative language championed by Senators Barbara Boxer (D-CA) and Olympia Snowe (R-ME) that includes an option for passengers to disembark after 3 hours of onboard delay for domestic U.S. flights, should a captain decide it is reasonable and safe to do so.
After 10 years of Congressional pressure on airlines as well as highly unfavorable press reports of nightmarish delays and conditions for passengers, the response by the airline industry has been uneven, as confirmed in U.S. DOT Inspector General reports to Congress.
“BTC testified 4 times since 1999 in opposition to Congressional intervention, and opposed the New York State Passenger Bill of Rights that would have led to disparate passenger rights standards in every state. So-called federal preemption was emplaced long ago to prevent a patchwork of oversight regulations,” stated BTC chairman Kevin Mitchell. “However, airlines can no longer have it both ways; consumers continue to be harmed and are without protections at the state level. As such, the only remaining remedy is a single passenger-rights standard emplaced by a Congress that needs to do for passengers what the airlines have refused to do.”
There are always benefits and drawbacks from any public policy decision, some anticipated, and some not. The central question is whether the problem is worth solving at a governmental level, and on balance, if the solution would likely generate public policy benefits sufficient to effectively solve the problem. Currently, the airline industry policy of denying there is problem is generating its own set of serious unintended consequences, including negative impacts on the health and welfare of passengers, lost productivity for business travelers and diminished airline brand quality.
“FlyersRights.org and BTC have been jointly analyzing the implications of a 3-hour standard. Our organizations are not trying to solve, for example, for all 613 of reported 3 plus-hour extended tarmac delay problems from January through June 2009, just the 80% represented by the recent Rochester, MN event,” said FlyersRights.org executive director Kate Hanni. “We have identified significant benefits for all stakeholders that will likely flow from a single 3-hour standard that encourages a reengineering of current airline and airport systems and processes. Benefits include helping solve the NYC-area airport congestion conundrum.”
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
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