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Vietnam Airlines led the 2024 International Airline Symposium in Hanoi, focusing on navigating aviation in a dynamically evolving world.
Vietnam Airlines was the host airline of the International Airline Symposium (IAS) 2024 which took place in Hanoi from February 27 to 29, 2024.
The IAS, an annual conference for the aviation industry since 1988, offered a rare confluence of global leaders and experts to discuss and navigate the ever-changing landscape of aviation.
This year, under the theme “Navigating Aviation in a Never Normal World,” four discussion sessions covered industry trends, operational efficiency, service quality, and the application of AI in addressing industry issues.
Sixty delegates from various airlines, international organizations and Vietnam’s state agencies embarked on a journey of discovery, dialogue, and decision-making that could change the course of aviation’s future. Professor Nawal Taneja and representatives from Ohio State University acted as the hosts. With more than 50 years of experience, Professor Nawal Taneja has extensive experience in consulting many airlines and aviation-related enterprises around the world.
Vietnam Airlines’ President & CEO Le Hong Ha said, “Each airline must proactively navigate the complicated aviation environment by focusing on strategic vision, customer experience, technology adoption, sustainable development, safety, and ensuring employee engagement. In this way, the airline can position itself for long-term success and sustainable growth in the dynamic aviation market.”
Experts shared perspectives on current issues and trends impacting airlines, such as customer centricity, operational disruptions, ecosystem collaboration, sustainability and ways to enhance operational efficiency and service quality. On the second day of the conference, topics discussed included opportunities and challenges of applying advanced technology and impact of AI to operations and customer service.
As the host airline, Vietnam Airlines had the opportunity to explore the challenges facing the aviation industry, therefore enabling effective strategic building in a constantly changing world. This event will also help promote the image of Vietnam and its people among international travelers.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
