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Thai Vietjet adopts iPort DCS to optimize passenger handling and enhance customer experience as part of a multi-year agreement with Travelport and Res2.
Travelport and Res2 announced a new multi-year agreement with Thai Vietjet. Under the agreement, the airline will be using iPort DCS (Departure Control System) to manage passenger handling, baggage, boarding, and enhance its customer experience with the automation enabled by iPort.
“We are very excited about this strategic partnership with Travelport and Res2. The growth plan of our airline requires a strong partner; we recognize the vital role that iPort DCS will play in our airport operation modernization. We are confident that our collaboration with Res2 and Travelport LP will enable us to elevate the travel experience for our customers,” said Mr. Woranate Laprabang, Chief Executive Officer of Thai Vietjet.
iPort DCS’s innovative, end-to-end service offering is designed to increase efficiency in the check-in and boarding process, deliver full-scale self-service capacity, enhance security and immigration regulatory compliance, reduce wait times, and improve accuracy information management. By automating many of the routine tasks associated with check-in and boarding, the system can enable airlines to operate more efficiently and reduce costs. Most importantly, by providing real-time information to airline staff, the system improves communication and provides a better overall customer experience. Additionally, ancillary sales, weight and balance and biometric self-boarding are in scope of iPort.
Mr. Hans van Engelen, CEO of Res2 said, “We’re delighted to welcome Thai Vietjet to the iPort DCS Community of 110+ airlines and ground handlers around the world. We look forward to building a sustainable and beneficial partnership with Thai Vietjet and be a strong partner for their accelerated growth.”
“iPort provides Thai Vietjet with market leading scale and flexibility to support its international growth. Res2 and Travelport are delighted to partner with one of the fastest growing airlines in the world to enhance their onboarding experience, a critical part of the VietJet’s brand promise,” said Cormac Reilly, Vice President, and Global Head of Travel Partner Solutions at Travelport.
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