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MYAirline suspends operations amid financial strain, leaving passengers stranded


In a sudden move, MYAirline has suspended all operations citing “significant financial pressures.” The abrupt suspension has left passengers inconvenienced and questioning the airline’s communication strategy, as many were caught unaware and stranded at various airports.

MYAirline, a low-cost carrier based in Kuala Lumpur, announced on October 12 that it is suspending operations effective immediately due to severe financial constraints. The suspension follows last week’s news that CEO Rayner Teo stepped down for health reasons, with COO Stuart Cross assuming the role of interim CEO.

In an official statement, the airline revealed that it had worked diligently to explore various partnerships and capital-raising opportunities to prevent the suspension. However, it conceded that “time constraints” had left no alternative but to cease operations pending shareholder restructuring and recapitalization.

In a conversation with ch-aviation in May, the former CEO Rayner Teo had expressed optimism about the airline’s growth. Teo revealed plans to increase the fleet to 26 aircraft by the end of 2023 and mentioned that the airline had been seeing “very good numbers.”

Malaysia’s Transport Minister, Anthony Loke, stated that MYAirline would need to explain the details of its financial difficulties to the Malaysian Aviation Commission (MAVCOM) before any government assistance could be considered.

Passenger Concerns

Passengers were taken aback by the airline’s sudden suspension. Indian national Vipin Singh, scheduled for a flight to Bangkok, said he was unaware of the suspension until he arrived at Kuala Lumpur International Airport Terminal 2 (KLIA2) to find closed check-in counters. Singh criticized the airline for failing to communicate any details regarding the suspension or refund processes.

Similarly, Noorhaslinda Zainal Abidin had to pay RM405 for a last-minute ticket to Langkawi after her MYAirline flight was canceled. She reported that she was not informed about any refund procedure by the airline.

Other Stakeholders

Malaysia Airports Holdings Bhd (MAHB) has deployed resources to assist stranded MYAirline passengers at relevant airports within its network. Meanwhile, reports have surfaced about potential investment talks that could have possibly averted the crisis. Specifically, Abang Abdillah Izzarim Abang Abdul Rahman Zohari, son of Sarawak Premier Tan Sri Abang Johari Tun Openg, had reportedly been in discussions about taking a 65% stake in MYAirline. The Sarawak state government has, however, denied any interest in the carrier.

The Road Ahead

The sudden suspension has brought to light questions regarding the governance and management practices within MYAirline. With passengers stranded and stakeholders scrambling for answers, the situation highlights the urgent need for a comprehensive evaluation of operational risks and stakeholder communication strategies in the volatile aviation industry.

The official announcement of the airline

MYAirline would like to issue the following updates to clarify the situation and to update the general public of the current crisis. First and foremost, we would like to acknowledge that we did not provide ample time for our passengers who have been stranded at the airports without assistance from MYAirline staff.

In a statement from the Board of Directors, “We acknowledge the anger and frustration faced by our passengers and all affected parties. MYAirline unequivocally admits its responsibility for this fiasco which was caused by our abrupt notice. Our Board of Directors and the entire MYAirline team humbly apologize to all our passengers, Ministry of Transport Malaysia, Malaysia Airports Holdings Berhad, Airports of Thailand, Malaysian Aviation Commission (MAVCOM), Civil Aviation Authority of Malaysia (CAAM), Civil Aviation Authority of Thailand (CAAT) and all affected parties for this turn of events. We thank you for your kind understanding.”

Due to the deep financial constraints that we are facing at present, we are unable to offer the affected passengers at the airports any immediate service recovery options. However, all affected passengers are encouraged to kindly contact our representatives to initiate your refund process.

At present, MYAirline is exploring all avenues to reactivate its operations and fly again. We respectfully ask for patience from all stakeholders while we evaluate all options. MYAirline will issue further updates when they are available.”

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George, in his capacity as an intern, diligently oversees the flow of news, assists in the publication of content, and delves into the strategies of social media distribution. He is currently pursuing his studies in Business Administration at the Athens University of Economics and Business.