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C3/CustomerContactChannels, a global provider of BPO services, is pleased to announce a new international travel client. A major international company in the travel and hospitality sector, C3 will manage the client’s customer relationships and reservations starting on April 1, 2012. This is the second major global travel and hospitality client to transfer business to C3 in the last six months.
“Our travel and hospitality sector is growing rapidly,” said C3’s president and chief operating officer Rick Ferry. “We are known for delivering a consistent and professional customer experience. Clients from all sectors of the travel and hospitality industry are looking at us to provide their customers with the most professional, courteous and well-trained customer service and reservations representatives in the industry.”
With locations throughout the Americas, Asia and the Caribbean, the client needed a partner who could provide reliable customer service to both international and domestic customers. C3 has a proven successful in providing top-level customer service and reservations support to clients in a variety of languages across its network of centers.
C3 will manage 100% of the client’s customer service and reservations contact center support, from multiple global locations. Although C3 provides multi-lingual services in over 17 languages, C3 customer support for the new client will be focused on English and Spanish speaking clientele.
“C3 is a dynamic team that has a track record of success in the travel and hospitality sector. Our teams are trained to understand the unique needs of international and domestic tourism clientele,” said Ferry. “We are very pleased to bring on a new partner and look forward to building a high quality customer experience.”
C3 provides a full range of customer contact management services for corporate clients in the healthcare and financial services, telecommunications, energy and utilities, media, hospitality and leisure and government services industries, from both U.S. and international locations. Known for its hands on executive team, C3 has quickly grown into a global customer management and training solutions provider. C3 founders are considered pioneers in the industry having successfully grown global BPO companies over the last several decades. As a result, the Company is uniquely positioned to deliver outstanding results for its clients through proven operational best practices and its veteran leadership team.
Tatiana is the news co-ordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to our strategy. She holds a Bachelor degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
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