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The failure also affected check-in at airports

Airlines hit by Amadeus systems crash

Airlines were hit last Monday by a major crash in systems operated by technology giant Amadeus. Carriers including Oneworld members British Airways, Iberia, Qantas, Cathay Pacific, Finnair and SAS were reported to have been affected by the system failure which lasted around three hours on Monday.

The failure also affected check-in at airports as staff had to manually put in passenger details from passports instead of the usual scanning process.

British Airways said yesterday afternoon that there were “intermittent problems” with its online check-in as well as taking new bookings and managing existing bookings on its website. It added that its call centres had also been affected.

Amadeus said that all problems had now been resolved and apologised for the system failure on Monday.

“The systems incident has been fully resolved. All Amadeus systems are now operating normally. Amadeus regrets any inconvenience this incident may have caused,” the company said in a statement.

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