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Trip.com Group and Vietjet Air sign a MOU to enhance global travel convenience, combining advanced technology and extensive travel services.
HO CHI MINH CITY, VIETNAM – Trip.com Group has signed a Memorandum of Understanding (MOU) with Vietjet Air to leverage the expertise and resources of both parties to make travel easier and more convenient for travellers around the world.
This will be achieved through various initiatives, such as offering Trip.com Group’s products – including hotels, airport transfers, attractions and activities – to customers on Vietjet’s website. Meanwhile, the Group will provide Vietjet with innovative technologies, such as the Virtual Interline solution to widen Vietjet’s global network footprint, and also share valuable insights to empower Vietjet to make informed decisions to optimise customer experience. Furthermore, the data integration initiative will enable customers to enjoy numerous benefits from both parties’ loyalty programmes. Members of Vietjet SkyJoy and Trip.com Rewards can accumulate reward points to exchange for gifts, flight tickets, and other incentives from a plethora of third-party products and services.
With the commitment of prioritising customer satisfaction, together, Trip.com Group and Vietjet will create a seamless travel experience, offering a comprehensive range of travel content, products, and exciting deals.
Mr Yudong Tan, Chief Executive Officer, Flights, Trip.com Group, said: “We are delighted to partner with Vietjet Air, a leading low-cost airline, to offer travellers seamless experiences when planning and booking their trips with a comprehensive range of travel products and deals. We have worked with Vietjet before on successful campaigns to promote Vietnam as a destination of choice for travellers, and believe our mutual commitment to prioritising customer satisfaction is a testament to both companies’ customer centricity. We look forward to a fruitful partnership with Vietjet Air.”
Vietjet has been named among the world’s top 10 safest low-cost airlines by AirlineRatings.com for many consecutive years. The airline currently operates a fleet of nearly 110 aircraft, serving over 30 international routes and catering to 32 million customers across Vietnam and internationally. These services connect passengers to destinations in Australia, India, China, Japan, South Korea, Indonesia, Thailand and Singapore, among others.
Bookings on Trip.com Group’s platforms last year for Vietnam-related products almost tripled (299.7%) year-on-year (YoY). Arrivals in Vietnam last year also increased similarly, with full-year numbers showing robust 344.2% growth. There has been a similar appetite for outbound travel from Vietnam as well, with outbound bookings in 2023 growing 213.2% YoY.
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