Thomas Cook’s strategic omnichannel model offers extensive touch points to customers.
Mumbai, India – Thomas Cook (India) Ltd., India’s leading omnichannel travel services company, opened a Gold Circle Partner (franchise) outlet in Hyderabad to capitalise on the strong and growing travel opportunity of the city and region. Thomas Cook India’s strong distribution and reach in Telangana and Andhra Pradesh, including Hyderabad, now stands at 14 consumer access centres: 5 owned branches and 9 Gold Circle Partner (franchise) outlets. The outlet was inaugurated by chief guest Shri. Maganti Gopinath, Member of the Legislative Assembly (MLA) Jubilee Hills and guest of honour Rtn.PDG Sam Patibandla.
In the new normal, customers are understandably seeking the guidance and reassurance of holiday experts and Thomas Cook India’s internal survey reiterates the same, with a significant 77% of respondents stating that they require guidance from a holiday expert. To help customers with their travel plans and requirements, Thomas Cook India has opened a Gold Circle Partner (franchise) outlet in Hyderabad.
Thomas Cook’s strategic omnichannel model offers extensive touch points to customers: India’s largest retail holiday network and B2B distribution (across its owned stores, Partner franchise outlets and Preferred Sales Agents) coupled with the Companies’ website, call centres, Holiday app and Virtual Holiday store.
Additionally, to strengthen customer confidence in travel, Thomas Cook & SOTC’s “TravShield” is India’s only safety commitment – with only vaccinated staff and co-passengers among many other precautions, building on their “Assured” travel safety protocols – developed in association with Apollo Clinics.
TravShield & Assured together, ensure best in class safety and protection for travellers in the post Covid era, covering every distribution, delivery and partner touch point in the travel ecosystem.
With strong pent-up demand, easing of restrictions and resumption of commercial aviation driving positive consumer sentiment, consumers from Hyderabad are displaying a significant travel desire for both domestic and international destinations. While Goa, Andamans, Kashmir, Ladakh, Uttarakhand, Himachal Pradesh and Kerala are favourite locales. Closer to home international destinations driving demand are Maldives, Thailand, Singapore, Indonesia, Malaysia, Dubai-Abu Dhabi, Mauritius and Nepal. Additionally, long/mid-haul favourites include Switzerland, France, Spain, Portugal, Canada, UK, Turkey, Egypt, Australia and USA (for visa holding customers).
Key segments driving growth from Hyderabad include families, couples, millennials/young professionals, groups of friends, seniors, local trade associations and business travellers. Culture and heritage, adventure/outdoor, culinary experiences and spa/wellness are the top preferred holiday options for consumers from Hyderabad.
Thomas Cook’s Gold Circle Partner outlet at Jubilee Hills, Hyderabad, offers customers end-to-end travel solutions with a diversity of travel and travel related services including: International & Domestic Holidays (Group Tours, Personalised holidays, Cruises, etc.), Value Added Services like Travel Insurance, etc.
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