Korea’s Incheon International Airport will deploy SITA’s new self-service kiosk for passenger check-in with several airlines to participate as part of a three-year, multi-million dollar investment plan…
Korea’s Incheon International Airport will deploy SITA’s new self-service kiosk for passenger check-in with several airlines to participate as part of a three-year, multi-million dollar investment plan by the Incheon International Airport Corporation (IIAC).
Already passengers who do pre-check in on their mobile phones with Korean Air can use the 2D bar codes sent to their phone to print out their boarding passes at any of the 38 next-generation AirportConnect CUSS (Common Use Self Service) Kiosks now deployed throughout the airport by SITA. These kiosks are also equipped with passport and visa readers for instant passenger recognition.
Today, 28 million passengers pass through Incheon International each year compared to 14.3 million when it opened in 2001 and the number of airlines has also nearly doubled from 35 in 2001 to 63 today.
Lim Nam-Soo, General Manager, Operations Strategy & Planning, IIAC, said, “The smart deployment of airline and airport IT plays a vital role in meeting the expectations of airlines and passengers while managing Incheon’s phenomenal growth. We are confident that SITA’s AirportConnect CUSS Kiosks will help us maintain our reputation as the best airport in the world when it comes to service provision to passengers.”
Paul Dalton, SITA Regional Vice-President, said, “SITA’s AirportConnect CUSS kiosks facilitate passenger check-in, especially during peak times when queuing for 60 minutes is normal. We expect IIAC’s CUSS kiosks to eventually handle 40% of passenger check-in. This will result in significant cost savings for IIAC by removing the need to build additional check-in islands as passenger traffic continues to grow.”
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