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Accenture and Hilton Worldwide announced a multi-year agreement to provide the global hospitality company with application development and support services for its property management systems and multi-brand, transactional websites covering more than 3,600 hotels worldwide. As part of the agreement, Accenture will also be supporting Hilton Worldwide with a global service desk for the company’s hotels.
“We are excited to welcome Accenture, one of the world’s leading technology companies, to the Innovation Collaborative,” said Robert Webb, Hilton Worldwide’s Chief Information Officer. “Accenture’s global experience in the hospitality industry and existing knowledge of Hilton Worldwide’s systems will allow us to further explore our next-generation system capabilities.”
This agreement makes Accenture a founding member of the Hilton Worldwide Innovation Collaborative, a consortium of technology leaders working together to deliver cutting-edge solutions for varied business needs. With its partners, Hilton Worldwide will enhance its operational efficiencies and continue to provide a world-class experience for guests.
“We are proud to support Hilton Worldwide’s global network as the newest member of their Innovation Collaborative,” said Michael Boushka, Accenture’s North America Transportation and Travel Services Lead. “We will leverage our leading-edge services to strengthen the company’s technological capabilities and improve efficiencies, while freeing up Hilton Worldwide’s workforce to concentrate on innovating in the hospitality arena.”
This work will be performed across Accenture’s Global Delivery Network. Accenture will deliver the services in collaboration with Avanade, a business technology services provider majority owned by Accenture that connects insight, innovation and expertise in Microsoft technologies to help customers realize results.
Financial terms of the agreement were not disclosed.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
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