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Global leisure travel specialist Flight Centre brings a new standard of travel service to Hong Kong as opened its first local retail shop yesterday. Located at 49 Caine Road in Central, the new retail facility will be a Flight Centre superstore that combines two teams of expert leisure travel consultants.
It will be just the third Flight Centre-branded shop in Asia and the first outside Singapore. General Manager for Flight Centre Limited Greater China David Fraser said the new Flight Centre shop would fill a gap in the local leisure travel market.
“This new store will bring a more sophisticated retail travel offering to Hong Kong and will be the only local travel agency with a focus on servicing expatriate clients,” he said.
“The expatriate and returned overseas Chinese markets have been underserviced in Hong Kong in the past, so Flight Centre has positioned itself to pursue this great opportunity and target these markets more aggressively.
“As our leisure travel staff have previously operated from our call centre, we saw the need to open a bricks and mortar store to better service these niche markets and give expatriates an easy way to interact face-to-face with our experienced travel consultants.
“Central is a major expatriate area, so locating the store here will provide convenient access to travel services for those who reside in the areas of Mid Levels and Soho, as well as those who work in Central.”
The new Flight Centre store will be the first local travel agency to offer both local and expatriate travel consultants who are native English speaking and bi-lingual. “Our consultants understand the needs of all types of clients and are trained airfare experts who can plan and book entire itineraries,” Mr Fraser said.
“Services will include short and long haul international flight bookings, accommodation, car hire, transfers, tours and complete packages. Insurance, destination information, and assistance with visas and passports will also be available.”
The shop will operate alongside the company’s extensive corporate travel operations in China and Hong Kong.
Tatiana is the news co-ordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to our strategy. She holds a Bachelor degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
