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The system, named QIKINN, enables guest communications via SMS

Bay Hotel Singapore; First in Singapore to introduce mobile phone check-in service

Travelling can take a toll on the jetset who live out of a suitcase. Checking into hotels has now been made a lot easier and efficient at Bay Hotel, Singapore’s newest destination hotel – the first in Singapore and the region to introduce the totally new and unique concept of mobile phone check-in and checkout service. This new technology provided by UbiQ Global Solutions, a thoughtleader technology provider specializing in state-of-the-art technology, will also be showcased at Food&HotelAsia2012’s HospitalityTechnology2012 show, a platform to showcase the latest technology solutions in the hotel and hospitality industry.

The system, named QIKINN, enables guest communications via SMS and browser before they even arrive at the hotel which includes the following: mobile check-in and check-out, HTML confirmation messages, as well as addressing guests’ concerns and preferences. Upon check-out, Bay Hotel will maintain communication with the guests using simple SMS, email and “online mobile” guest surveys.

“Being ahead of the curve in technology is our way of improving work processes and operation flows, empowering and enabling us to offer even better levels of service and value to our guests,” says Mr Philip Cyril Raj, general manager of Bay Hotel Singapore. He adds, “SPRING Singapore’s Customer-centric Initiative Funding Scheme has allowed us to benefit from the support, defraying part of the project costs relating to the QIKINN© technology adoption. This will certainly help us in establishing our competitive edge in today’s hospitality sector”.

“This is in line with UbiQ Global Solutions’ vision in providing hoteliers with the cutting-edge technology that makes a winning difference in their delivery of guest services,”
said Mr. Harbans Singh, managing director of UbiQ Global Solutions. “We are extremely happy that SPRING Singapore has recognised the importance of this new technology for hotels and as such are partnering with Bay Hotel Singapore to implement it”.

Additionally, guests can also opt to check-out from the QIKINN system at their own convenience and have their personal information uploaded to the hotel system for future retrieval in the comfort of their home or in the office. The hotel maintains all copies of the folios of the guests’ past stays online, allowing them to have an archive of all their hotel stays and also to print them when needed. Bay Hotel Singapore aims to enhance guest experience through technology and intends to introduce more of such enhancements in future.

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Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.