![[PR] PR_Ascott and Vimut Hospital_2024](https://www.traveldailynews.asia/wp-content/uploads/2024/04/PR-PR_Ascott-and-Vimut-Hospital_2024-400x265.jpg)
…
Abacus eServices, Asia’s only GDS’ online customer service self-help portal has received growing interest from travel agencies across Asia Pacific over the past one year and even more so in the current tight economic environment. Abacus eServices provides agencies 24/7 access to the GDS’ full range of business services and market information.
“The prevailing tight market conditions mean that agencies need to choose and use selective channels that provide the greatest value to their business. The Abacus eServices self-help portal serves that purpose fully as it allows our travel agencies remote access to the tools, solutions and information to help them sharpen their marketing and operations edge,” said Brett Henry, Vice President, Marketing, Abacus International Pte Ltd.
“Whether it’s getting hold of productivity reports, upgrading travel agents with over 65 elearning courses or being among the first to know of the latest in-market promotions from airlines and other travel suppliers – these are all very essential aspects of the agency business where Abacus eServices can offer our agencies an overriding edge amid the current hyper intense competition.”
Abacus’ suite of eLearning courses offers travel consultants the flexibility of taking short 15-30 minute courses instead of attending full day classes that take away productive time from their agency. In addition, Abacus eServices saves time and costs for travel agents as useful features like Format Finder help agents learn formats and industry procedures quickly. With no start up costs or registration required, Abacus eServices is accessible using single sign-on technology; in this case using the travel consultants’ host reservation credentials. “Since its launch, we have relied on the Abacus eServices for so many of our agency’s operation and service needs. It has given us better control of our business anytime and anywhere and being available in the local language has given us the added benefit of easy use for our travel agents,” said Cecille Sa-a, General Manager, Blue Horizons Travel Cebu.
Abacus eServices was first launched in January 2008 and is now subscribed by over 4,000 travel agencies across 25 markets in Asia Pacific. It is progressively being introduced to more countries in the coming months.
Tatiana is the news co-ordinator for TravelDailyNews Media Network (traveldailynews.gr, traveldailynews.com and traveldailynews.asia). Her role includes to monitor the hundrends of news sources of TravelDailyNews Media Network and skim the most important according to our strategy. She holds a Bachelor degree in Communication & Mass Media from Panteion University of Political & Social Studies of Athens and she has been editor and editor-in-chief in various economic magazines and newspapers.
