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Marriott International announces key appointments, bolstering its Consumer Operations team in Asia Pacific to drive regional growth and enhance customer experiences.
SINGAPORE – Marriott International announced a series of internally elevated roles and new appointments that completes its Consumer Operations team in Asia Pacific excluding China (APEC). Led by John Toomey, Chief Sales and Marketing Officer, APEC, this group of senior leadership team members from the disciplines of sales, partnerships, communications, marketing, revenue, digital, loyalty and brands will work toward optimizing hotel operations, elevating customer experience and support growth in the region.
“This newly structured Consumer Operations team reaffirms our ongoing commitment to the APEC region,” said John Toomey, Chief Sales and Marketing Officer, APEC. “The collective expertise of this team is critical for supporting regional growth, expanding our brand offerings, and reinforcing Marriott International’s position as the top choice for travelers. A key focus is to create the best hospitality offerings for our guests and members of Marriott Bonvoy, our award-winning travel program, through new partnerships and specially curated moments and experiences”.
Reinforcing Marriott’s People-first culture that prioritizes access to opportunities and growing great leaders, these appointments recognize several senior leaders who have demonstrated their expertise and dedication to the hospitality industry throughout their careers and achievements at Marriott International.
Completing the team is the recent appointment of Jason Nuell as Vice President, Customer Experience and Food & Beverage Design Services, APEC. Relocating from Marriott International’s HQ, Jason was the Global Senior Vice President of Premium Brands. In his new role, he will lead the regional brand strategy, encompassing brand management, brand activation, and brand design review for all brands across APEC. In addition, Jason will also provide overall food and beverage discipline expertise, supporting global and regional initiatives, all of which to facilitate brand differentiation, superior guest experiences and operational excellence.
Ramesh Daryanani has taken on the newly created role of Vice President, Global Sales, Loyalty Operations and Partnerships, APEC. Since joining Marriott International in 2007, Ramesh has been instrumental in developing trusted customer and industry relationships. In his new role, Ramesh will drive operational excellence for Marriott Bonvoy in APEC and lead loyalty partnerships to create more value and engagement for the award-winning travel program.
Tessa Rahardjo has been promoted to Vice President, Revenue Strategy, APEC. She leads the Revenue Strategy discipline for the region with key responsibilities of driving topline & market share performance, as well as talent growth & development of Marriott’s Revenue Leaders. Tessa brings a multi-disciplinary background, with experience ranging from F&B, Revenue Management, and various leadership roles ranging from hotel, area, and regional responsibilities.
Mei Xue Ying has been promoted to Vice President, Marketing, APEC, where she is responsible for the region’s consumer portfolio marketing strategy for Premium and Select brands, Loyalty, Food & Beverage, Digital and Performance Marketing. In her elevated role, Xue Ying will continue with greater portfolio coordination and improve awareness to increase Marriott’s market share through creative demand generation strategies.
Following her promotion to Vice President, Marketing, South Asia, Khushnooma Kapadia will continue to lead the region’s marketing and digital strategy, amplify brand awareness, and grow loyalty and partnerships. Khushnooma’s passion for creativity and deep understanding of the media landscape have been reflected in South Asia’s campaigns, initiatives, and achievements. Under her leadership, the region has seen significant growth in market share and a stronger portfolio of brands.
Relocating from Sydney to Singapore, Ashley Hansen has been promoted to Vice President, Sales & Distribution, APEC (excluding South Asia). Ashley is a highly experienced sales and distribution leader with a proven track record of success with almost 28 years of hospitality experience. He will lead the sales and distribution function, steering teams to build long-term customer relationships and leading the commercial strategy for Marriott International’s portfolio of hotels in APEC. Ashley is also responsible for driving and executing Marriott’s global distribution strategy, developing and executing initiatives that will drive profitable growth for Hotels in the APEC region.
Overseeing the sales, distribution, and performance services for South Asia is Monisha Dewan, who has been promoted to Vice President Sales & Distribution, South Asia. In her new position, she will also ensure that global distribution strategies are seamlessly executed at the region’s properties. She is committed to drive revenue growth and positive market share for the company in the South Asia region. During her time with Marriott International, Monisha has been recognized on multi-occasions for her outstanding performance.
With communications remaining a top priority for Marriott International, the company has appointed Wong Ching Yee as Vice President, Communications, APEC. She will oversee communications strategy and execution across both corporate and brand public relations. Ching Yee has more than two decades of communications experience spanning across global technology and media companies such as Netflix, Instagram, and Viacom. Ching Yee and her team will also drive internal communications to further strengthen Marriott’s People First culture through strategic associate engagement.
Based in Shanghai, Jason Zhang, Vice President, Asia Pacific Digital, will continue to spearhead the Digital Products and Platforms team. Jason will drive transformation for digital customer experiences and has been instrumental in launching several of Marriott’s digital capabilities in recent years. Jason joined Marriott in 2018, bringing more than two decades of experience from his time at leading management consulting and technology companies.
Meanwhile, out of Bangkok, Mark Shrives leads Marriott Digital Services (MDS) as its Senior Director, Client Services, APEC. Along with his team of over 35 digital consultants, Mark guides Marriott International APEC’s portfolio of hotels in the direct implementation of cutting-edge digital strategies, simultaneously building an engaged yet creative data driven culture.
George, in his capacity as an intern, diligently oversees the flow of news, assists in the publication of content, and delves into the strategies of social media distribution. He is currently pursuing his studies in Business Administration at the Athens University of Economics and Business.
