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Best Western Plus Hotel Stellar deploys GuestCast

Sophisticated Sydney-based property ensures that each guest can effortlessly access streamed content aligned with their unique interests on guestroom TVs.

SYDNEY – GuestCast, an award-winning content streaming solution purpose-built for the needs of hotels, together with regional supplier and internet services provider, Liveport, have announced the successful implementation of the platform at Best Western Plus Hotel Stellar. Situated in the heart of Sydney and offering the ultimate home-away-from-home experience with its 36 studio guestrooms featuring fully equipped kitchenettes, Best Western Plus Hotel Stellar with GuestCast can now ensure that complete guest comfort also extends to addressing their unique in-room entertainment preferences and expectations.

Having determined that traditional satellite-based TV was no longer capable of delivering the modern entertainment experiences that today’s guests desired, Best Western Plus Hotel Stellar set itself the task of identifying a solution that could deliver both enhanced personalization and ease of use. With its WiFi network capabilities recently upgraded by Liveport, the property’s decision to adopt GuestCast was straightforward and made even easier thanks to the solution’s range of industry-leading features in addition to its cost-effective price.

Recently named the in-room entertainment solution of the year by the TravelTech Breakthrough Awards, GuestCast ensures that each of the hotel’s guests can tailor their viewing experience by accessing virtually any streamed subscription of choice on guestroom televisions. Instantly compatible with thousands of mobile streaming apps, GuestCast can effortlessly adapt to the unique preferences of each guest no matter what demographic or region of the world they belong to.

To ensure the success of its in-room entertainment strategy, Best Western Plus Hotel Stellar also decided to adopt GuestCast due to the enhanced ease-of-use it can provide to guests regardless of their level of experience with technology. Unlike other platforms that often result in guests becoming frustrated as a result of complicated device-pairing processes, connecting personal devices with GuestCast is always easy and fast. Guests even have the option of simply scanning a QR code in order to effortlessly connect and begin streaming their content.

“At Best Western Plus Hotel Stellar we are committed to providing each of our guests with a stay experience that feels like a second home, so when majorities of guests began requesting an in-room entertainment experience that mirrors the personalization they are now accustomed to, we desired only the best technology that the industry has to offer,” said Daniel Rosso, General Manager of Best Western Plus Hotel Stellar. “Liveport together with GuestCast have more than lived up to our expectations and that of our guests. Since deploying the solution, we have had nothing but fantastic feedback. With more guests basing booking decisions on the ability to pick up where they left off on their favorite movies and shows, we are fully confident in our abilities to continue delivering high-quality and personalized experiences thanks to the presence of GuestCast in each of our studio rooms.”

To ensure that guest experiences continue to reflect the highest industry standards, Best Western Plus Hotel Stellar is also able to leverage GuestCast’s innovative Analytics Dashboard. Using the feature, hotel staff can effortlessly monitor individual GuestCast device performance in real-time in order to identify and correct any issues before the experiences of guests are affected. GuestCast’s Analytics Dashboard can also monitor device usage rates, allowing the property to continuously gauge the level of success of their in-room entertainment strategies. Hotel Stellar can even utilize the GuestCast Analytics Dashboard to monitor WiFi signal quality for each guestroom where the device has been installed. This provides the property with an opportunity to ensure that their WiFi service remains in peak condition and in line with modern guest standards.

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Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.