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Adyen revolutionizes payment experience for Frasers Hospitality guests

Photo Credits to Adyen

Adyen’s innovative platform enhances guest experiences at Frasers Hospitality, offering seamless check-ins and diverse payment options, simplifying operations across Singapore, Malaysia, Australia, and Europe.

Adyen, a leading global fintech platform, has partnered with Frasers Hospitality, a premier hospitality operator, to modernize payments in their properties across Singapore, Malaysia, Australia, and Europe. Frasers Hospitality, celebrated for its commitment to service excellence, has embraced Adyen’s single platform solution to offer its guests a frictionless experience across various touchpoints including web services, check-in, and F&B outlets since 2021.

This collaboration allows guests at Frasers Hospitality to enjoy streamlined check-in and check-out processes, minimizing wait times at receptions and maximizing their comfort and leisure during their stay. Additionally, this partnership enhances flexibility in payment options for guests. They can now conveniently choose their preferred payment methods not only when booking online but also during physical interactions at the properties, like during check-in/check-out and at F&B venues. Adyen’s integration facilitates a variety of payment choices, encompassing major credit cards and popular local methods such as Alipay, WeChat Pay, UnionPay, and GrabPay.

Mark Chan, Chief Operating Officer of Frasers Hospitality, emphasizes the brand’s dedication to guest comfort, attributing the home-like feel of their serviced apartments to continuous innovation in guest services. He highlights Adyen’s role in providing a seamless journey for guests and streamlining back-office operations.

Priyanka Gargav, Country Manager, Singapore, and Head of Commercial, Southeast Asia and Hong Kong at Adyen, discusses the complexities involved in property management. She notes that Adyen’s unified platform simplifies these challenges by providing a comprehensive overview of front and back-office operations, a feature that greatly benefits Frasers Hospitality.

One significant challenge faced by accommodation operators is managing the fluctuating occupancy rates. Adyen’s integration with third-party property management systems enables Frasers Hospitality to efficiently align payment data with occupancy rates, allowing for agile operational adjustments in response to varying demand.

Furthermore, Adyen’s solution has optimized the 24/7 operations at Frasers Hospitality. Prior to its implementation, manual night audits were necessary to reconcile standalone terminal transactions with the property management system. With Adyen’s system, transaction data is automatically updated in real-time, thereby eliminating the need for manual night audits. This integration not only enhances operational efficiency but also significantly improves the guest experience at Frasers Hospitality properties.

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