Unfair Practices in the Travel Industry

Holidaymakers, not surprisingly, go on holiday to enjoy themselves and hand over large amounts of cash in advance for this very purpose. Presumably one of the reasons the Package Travel Directive came into being was to prevent travel organisers denying liability for a spoilt holiday when services are not performed with reasonable skill and care.

Air transport is subject to a contract that creates certain rights for passengers. Under international agreements an airline is liable for damage caused by delay, except if it proves that it did all it reasonably could to avoid the damage or that it was impossible to do so. Regulation (EC) No 889/2002 Air Carrier Liability For Passengers and Their Baggage states that liability for baggage delay is limited to 1,000SDRs (approximately