Qatar Airways named “Best Full Service Airline in Western Asia” at the Future Travel Experience Asia Expo 2015

SINGAPORE – Qatar Airways was named Best Full Service Airline in Western Asia at the inaugural Future Travel Experience (FTE) Asia Awards 2015 held in Singapore. The Doha-based carrier was presented with the accolade for providing outstanding in-flight and end-to-end customer experience. The award winners were chosen through consultation with a panel of industry experts.
 

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, said: “We are delighted to be named Best Full Service Airline in Western Asia. The win is further proof that Qatar Airways provides our passengers across all cabins with a compelling product and in-flight experience that is head and shoulders above the competition. Not only do we fly one of the youngest and newest fleets in the sky, our customers have come to expect enhanced customer experience across all touch points when they fly with Qatar Airways and this award demonstrates how our consistent passenger-centric approach has paid off.” 
 

Qatar Airways’ state-of-the-art home and hub, Hamad International Airport, was also named Best Airport in Western Asia at the FTE Asia Awards.
 

Held in Singapore, the FTE Asia Expo 2015 was the biggest FTE show in its 10-year history, attracting more than 1,000 senior travel industry figures from the region and beyond. The Expo provided a unique platform for airlines and airports in the region to share ideas and view the very latest solutions in one place to help them improve customer experiences, increase revenues, drive operational efficiency and reduce costs.
 

Qatar Airways also highlighted the importance of its passenger-centric approach to customer experience at the Expo. 
 

The Doha-based carrier’s representatives participated in two presentations: the first on how Qatar Airways stays ahead of the competition with its First Class Cabin offering, the second presentation had Qatar Airways Senior Vice President Customer Experience, Mr. Rossen Dimitrov joined by the airline’s Cabin Crew to discuss how the airline champions honest conversations between management and Cabin Crew in order to provide passengers with the best possible service levels.
 

“Besides operating one of the world’s newest and youngest fleets in the sky, we recognise how important it is to complement our outstanding aircraft offering with Cabin Crew who are passionate about ensuring our passengers – in both Premium and Economy Cabins – have a great experience when they fly with us,” said Mr Dimitrov.
 

“It was great having the opportunity to share our award-winning customer experience approach with the Expo attendees, and also to have the chance to see how we can improve to better serve our passengers on-board.”
 

Also present at FTE Asia Expo were a group of Qatar Airways Cabin Crew who touched on how Qatar Airways’ recently introduced Emotional Intelligence training and regular Cabin Crew roadshows helps in facilitating and ensuring enhanced customer experience at every touch point during the passengers’ journeys.  
 

Added Mr. Dimitrov: “While technology can and has been appropriately deployed to enhance passenger experiences, the human touch of attentive Cabin Crew can make a tremendous difference in the passenger’s journey with us. Our Cabin Crew and other customer experience staff are our best ambassadors in ensuring every passenger receives the gold standard in in-flight experience when flying with Qatar Airways, and we actively ensure we provide them with the necessary tools and know-how to achieve this.” 
 

Qatar Airways, the national carrier of the State of Qatar, is one of the fastest growing airlines operating one of the youngest fleets in the world. Now in its 18th year of operations, Qatar Airways has a modern fleet of 170 aircraft flying to 152 key business and leisure destinations across six continents. The airline has won a plethora of awards including being voted by passengers as the Airline of the Year for the third time and Best Airline in the Middle East for the ninth time at the 2015 Skytrax Awards in June.

 

Photo caption: Qatar Airways Senior Vice President Customer Experience, Mr. Rossen Dimitrov (second from right), and Qatar Airways Cabin Crew received the Best Full Service Airline in Western Asia award at the inaugural Future Travel Experience Asia Awards 2015 held in Singapore.