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Metropark Hotels Experiences upturn in staff effectiveness after implementing TSA Solutions’ sales training solution

Sales and management teams credit improvement in hotel's performance to unique strategies and systematic approach provided by leading sales training specialist.

BEIJING – Metropark Hotels, a wholly-owned subsidiary of Hong Kong China Travel which operates several hotels throughout the region, has released details of an upsurge in sales performance and guest satisfaction since initiating a sales training program by TSA Solutions, the industry’s premier training and sales revenue enhancing specialist. Properties in Metropark’s portfolio that have opted into the program include Metropark Lido Hotel Beijing, Grand Metropark Resort Sanya, Grand Metropark Hotel Suzhou, Grand Metropark Yuantong Hotel Beijing and Metropark Service Apartment Shanghai. Previously utilizing an internal training program, these hotels have since observed a considerable improvement in the reservation and suggestive sales ability of the team, measurably impacting property revenues.  
 
Whereas our prior internal training program consisted of textbooks and experiences shared by our sales and marketing team members TSA Solutions supplies a much more detailed and systematic approach that addresses the key elements of sale conversions, such as the need to balance guest satisfaction with the desire of maximizing property revenues,” said Nathan Niu, Director of Sales at Metropark Lido Hotel Beijing. “Furthermore, TSA Solutions equips our team members with the structure and motivation necessary to be as effective as possible when faced with increasingly sophisticated consumers.
 
Drawing from its deep-rooted experience with hospitality sales, TSA Solutions provides its partners with a series of detailed, yet user-friendly training programs that range from empowering the hotel team with the most essential sales skills, to planning effective sales strategies and action plans. “The wealth of knowledge, experience and the ability to provide clear direction has really demonstrated the TSA advantage to sales and management teams alike,” said Zhang Li-Jun, General Manager of Sales & Marketing for Metropark Hotels. “Not only does this translate into a higher profit margin for the hotel, but it has also resulted in a subsequent boost in property reputation.
 
With an already significant presence within the Chinese hospitality market, we are proud to welcome Metropark Hotels into our growing group of regional properties that are taking advantage of the industry’s leading methodology in providing complete guest satisfaction and revenue enhancement,” said Christine Liu, Regional Director of Business Development for Greater China at TSA Solutions. “Using our process and guidance, such hotels are proof of the potential to maximize revenues by adequately showcasing a property’s unique features and benefits.
 
With operations spanning the globe, TSA’s universally proven upselling strategies are tailored to accommodate cultural differences determined by a hotel’s regional location and customer base, ensuring maximum effectiveness of the program’s implementation.

 

Photo caption: Metropark Lido Hotel Beijing
 
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