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Marriott International recently opened its first dedicated Global Reservation Sales and Customer Care Centre in China, located in the Pearl River New City district in the city of Guangzhou. This facility will service Marriott Worldwide Reservations, Customer Care and Marriott Rewards for the company’s hotels throughout greater China.
Marriott International’s L. Kaye Dengel, Sr. Vice President of Global Sales & Customer Care, commenting on the opening of the new Reservations centre said: “Marriott International is committed to China and to serving our ever-increasing number of Chinese guests in a location that offers an impressive labor talent at a great value. With more than 50 hotels in China, and at least another 100 in some form of planning, China is a crucially important market to us – and is now by far our second biggest market anywhere in the world. We are committed to giving our guests what they want at every touch point along their journey with Marriott, and this dedicated Reservations and Customer Care Centre is a key component of serving our Chinese guests.”
The new Global Reservations and Customer Care Centre is a key part of Marriott International’s Asia Pacific reservations strategy and opened with the latest technology, infrastructure and 45 dedicated associates specially trained and focused on sales and the customer experience.
This new China Centre joins Marriott International’s Global Reservation Sales and Customer Care operations currently open in India, Malaysia and Japan, all servicing the needs of the company’s millions of customers across the Asia Pacific region.
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