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Thomas Cook India launches Video KYC for forex services

Thomas Cook

Thomas Cook India introduces Video KYC, enhancing digital forex services with seamless, secure home-based processes for customers.

MUMBAI, INDIA – Thomas Cook (India) LimitedIndia’s leading omnichannel forex services company, has announced the launch of its Video KYC with paperless processes, to empower its retail customers. This transformative digital solution aims to bring customers ease and convenience, enabling seamless foreign exchange services from the comfort of their homes.

Thomas Cook Video KYC

The initiative reiterates Thomas Cook’s position as India ka Forex Specialist (#IKFS) – highlighting the company’s sustained focus on innovation, digital transformation and elevated customer experience.

The Video KYC is a simple 2-step process. Users can:
  1. Visit the Thomas Cook website, choose their currency, and select Video KYC with the Home Delivery option.
  2. Upload their documents and verify their identity on a video call.

Post payment, Thomas Cook’s Ghar pe Forex ensures doorstep delivery in 2 hours.

Benefits to Customers:
  1. Convenience: Forex from the comfort of their home
  2. Efficiency: No branch visits/paperwork.
  3. Security: Video KYC is conducted securely and in compliance with regulatory standards

Using the Video KYC, customers can now effortlessly load/top up their prepaid forex cards, transfer funds, buy and sell foreign exchange, etc.

Mr. Deepesh Varma, Executive Vice President – Foreign Exchange, Thomas Cook (India) Limited said, “Our Video KYC coupled with paperless services was conceptualized to address the new-age Indian traveler’s increasing demand for digital solutions. This meaningful initiative hence empowers our customers with remote access, while ensuring secure and seamless services. Our accelerated digital-first strategy combined with the personal touch of our Forex experts aims to provide a truly elevated customer experience.”

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George, in his capacity as an intern, diligently oversees the flow of news, assists in the publication of content, and delves into the strategies of social media distribution. He is currently pursuing his studies in Business Administration at the Athens University of Economics and Business.