Mango Routes realized the need of a technology that ensures best in class customer support, first call resolution (FCR) and streamline communication processes.
GURGAON, India – Ameyo, the leading contact center and customer interaction technology, announced that Mango Routes, a travel service company that offers its services to businesses and retail customers implemented Ameyo as their customer engagement platform.
Being a start-up in the industry, Mango Routes wishes to differentiate themselves on the customer service platform. Mango Routes realized the need of a technology that ensures best in class customer support, first call resolution (FCR) and streamline communication processes. Mango Routes was in search of a solution that could seamlessly integrate with its CRM system to generate individual booking ID for each client and to retrieve information easily. They were keen on integrating their IVR system with a third party payment gateway to expedite customers’ payment procedure providing a better experience.
“As a complete travel services company that offers its services to businesses and retail customers alike, taking care of their end-to-end travel requirements, we needed a communication platform that could enable us to provide hassle free services. We chose Ameyo over other vendors because of its one stop solution, technological advancement and its solution oriented approach. Ameyo setup got our ball rolling. Our entire calling setup is built on it and it works as a heart for our system. Within months of deployment, we were able to see better management in our outbound campaigns. We believe that Ameyo will help us in understanding our customers well in the long run,” says Amit Nautiyal, Travel Expert and Contracting Head, Mango Routes India Pvt. Ltd.
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