…
The ACI annual Airport Service Quality (ASQ) Award has been won by Incheon International Airport once again and voted the world’s best airport for 5 consecutive years. Repeating its first place finish in the previous years, Incheon International Airport (IIAC) once again scored the highest marks in the ACI’s ASQ survey in three categories to become the Best Airport Worldwide, Best Airport in Asia-Pacific and also Best Airport with annual passenger traffic between 25 and 40 million.
The rankings are based on 250,000 questionnaires that were administered by the ACI last year, asking passengers to rate the service quality of 34 airport service factors – 27 of which are related to facilities and operations while 7 are service-related. The award ceremony will take place at the 5 ACI Asia-Pacific Regional Assembly, Conference and Exhibition that will be held in Hainan, China on May 13 .
Receiving an outstanding score of 4.99 points with 5 denoting a perfect score, Incheon International Airport garnered the top spot with the highest points ever awarded in the survey’s history. Another achievement was its fifth consecutive first place finish between 2005 and 2009, making it the longest winning streak ever.
Incheon International Airport successfully completed the second phase of its construction project by building a new concourse and adding 3 runway in 2008. Meanwhile, a faster and simpler customs procedure is now in operation with self check-in and automated immigration clearance system. Culture and arts performances along with excellent transfer service amenities and other commercial facilities all blend together to offer new and better services to once again stay competitive against the best airports in the world.
TravelDailyNews Asia-Pacific editorial team has an experience of over 35 years in B2B travel journalism as well as in tourism & hospitality marketing and communications.
