At the award ceremony of the World Travel Awards (WTA) 2015 on 29 October, Mr. Stanley Kan, Director of Service Delivery of Hong Kong Airlines received the award in the category of “Asia's Leading Inflight Service 2015” on stage.
HONG KONG – Hong Kong Airlines has been committed to providing its passengers with friendly and considerable service, which recently won the airline another international award. At the award ceremony of the World Travel Awards (WTA) 2015 on 29 October, Mr. Stanley Kan, Director of Service Delivery of Hong Kong Airlines received the award in the category of “Asia’s Leading Inflight Service 2015” on stage.
Mr. Kan said at the ceremony: “This is the first time for us in our nine-year history to be recognized at the WTA, and awarded the ‘Asia’s Leading Inflight Service 2015’. We are glad to see our effort in providing service with international standards has gained worldwide recognition over the years. This adds to our confidence to expand our business from regional to global in the future, and encourages us to continue to optimize our services. The glory especially goes to our cabin crew who are very professional and devoted to provide quality services to the passengers.”
Established in 1993 to acknowledge excellence across all sectors of the tourism industry with various award categories for companies in America, Europe, Asia, Australia and Africa, WTA is recognized globally as the ultimate hallmark of quality. The winners are voted by over 200,000 qualified executives working within travel and tourism as well as travelers across the world. WTA is endorsed by Wall Street Journal as “the Oscars of Tourism”, and is renowned in the industry for its authority. This year, Hong Kong Airlines outstood from nine nominees in the category “Asia’s Leading Inflight Service” and was voted as the winner.
Hong Kong Airlines has been rated as the 4-star airline since 2011 by international specialist research consultant Skytrax. The airline won Skytrax “World’s Most Improved Airline” in 2014 and enlisted the top 10 “World’s Best Regional Airline” for the first time in 2015. In addition, at the Customer Service Excellence Awards hosted by Hong Kong International Airport this year, 123 award items were won by Hong Kong Airlines staff with the most winners in the airport community, accounting for a quarter of the total number of award items.
The airline’s current scheduled passenger services cover close to 30 destinations in the Asia-Pacific region, including Beijing, Shanghai, Taipei, Sapporo, Bangkok, Bali and Okinawa. Recently the airline launched a “Sweeten You Up” service promotion which includes a bunch of innovate services targeting birthdays, couples and kids respectively. Over 10,000 passengers enjoyed the service within just two months’ time, and positive feedback has been received from them.
Photo caption: At the award ceremony of the World Travel Awards 2015, Mr. Stanley Kan, Director of Service Delivery of Hong Kong Airlines (second on the right) received the award in the category of “Asia’s Leading Inflight Service 2015” on stage.
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