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Leading lodging franchisor Choice Hotels International, Inc. is pleased to announce Dell Services as the sole source for processing all travel agent commission payments for Choice Hotels brand properties. This decision comes as a result of the company’s ongoing efforts to provide industry travel agents with prompt payments and best-in-class customer service.
“At Choice Hotels, we are committed to building innovative solutions for both our Franchisees and the Travel Agent professionals,” said Sam Walters, assistant treasurer for Choice Hotels International. “Utilizing Dell to be the sole source disbursement company for our Travel Agent Commissions allows us to build on the vast industry network and robust technology that Dell currently maintains. Choice will be able to provide a central help desk to assist with payment inquiries, comprehensive reporting, and a shorter payment cycle for many agents.”
The new system will not require any changes or actions by travel agents in order for them to begin taking advantage of the new, more efficient payment process. Choice Hotels will continue to work to implement new systems and processes to provide travel agents with the highest levels of customer service and satisfaction.
“We are pleased to work with Choice Hotels International, a world-class hotel chain, to help further strengthen efficiencies in their commission payment process,” said Chris Nabors, managing director, Americas, Dell Services. “By utilizing the Dell Services Travel Agency Commission Settlement (TACS) product, Choice Hotels International can benefit from more robust reporting and streamlined operations, while travel agencies can benefit from faster and more accurate commissions.”
Delivered by Dell Services, TACS is a global billing and payment processing system based on travel itineraries or travel bookings. Utilizing this proprietary technology allows for the collection of data from multiple sources including, Global Distribution Systems (GDS), Computer Reservations Systems (CRS), Property Management Solutions (PMS), and Front Desk Systems, among others. On a monthly basis, Dell Services processes more than 30 million Passenger Name Records (PNR)/Guest Name Records (GNR) through TACS, and has partnerships with more than 50 hotel companies totaling over 30,000 hotels worldwide. Dell Services couples global financial and technology capabilities to provide a variety of transaction processing and banking services, most notably billing, foreign currency settlement and remittance collection.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
