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Kerala Holiday Mart – an online business that provides customized holiday packages, especially in the southern parts of India, experiences enhanced customer satisfaction with Ameyo. The former boasts of building long term relationships with its customers and providing new avenues for richer travel experiences. It constantly takes efforts to upgrade its services to meet changing needs, and thus required a technology to reach out to customers and deliver the highest level of customer satisfaction.
Speaking about the solution, Kuncheria Thomas, CEO, Kerala Holiday Mart says, “Being a key player in the domain of travel e-commerce, our objective is to exhilarate the customer experience by delivering quality tourism services and travel information at the click of a button. For this we needed a solution that could automate our entire interaction processes and eliminate the possibility of calls going unanswered. We also wanted to manage our sales leads effectively by reaching out to the customer as soon as he/she post a requirement with us. Ameyo perfectly suited the needs of a travel e-commerce business like ours and enhanced our capability to acquire, delight and retain customers.”
Like any other travel e-commerce business, Customer Experience Management (CEM) forms an integral part of Kerala Holiday Mart. Targeting next level business growth, the company was evaluating technology solutions that could effectively manage their dynamic business processes. Ameyo scored over competition in automating the entire interaction cycle and providing a bird’s eye view of the operations. Pre-integrated with the right tools, the solution provides for an all-in-one solution to effectively manage their CEM goals.
Kerala Holiday Mart believes in providing quick and easy access of information to its customers. The coordination between their web portal and customer support center proved to be highly beneficial in creating happy customers. Order booking confirmation, fastest-query resolution, instant call backs and follow-ups were some of the added advantages of roping in Ameyo.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
