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TAM will transform its operational processes and migrate all its passenger services to Amadeus’ integrated Altιa platform Bangkok, Thailand (Asia Pacific), 26 August 2009: TAM, the largest airline in the southern hemisphere, and Amadeus, a leading global IT provider for the travel and tourism industry, announce a 10 year technology partnership, to equip TAM with a new generation passenger service system. Amadeus will replace multiple legacy applications currently used by TAM, with a single integrated platform based on the Amadeus Altιa Customer Management Solution.
“TAM has grown rapidly in the past few years, especially in our international business,” says TAM Vice President Commercial and Planning, Paulo Castello Branco. “We need a technology solution that is flexible and scalable, to support our plans for future expansion.
“Our objective is to consolidate and grow our positions as leaders in the market, improve further the quality of our services to customers, and offer increased interaction and functionality for our sales systems.” “The Amadeus platform is recommended by the Star Alliance,” TAM Vice President Finance and IT, Lubano Barroso, points out. “This was one of the factors that determined our decision to invest in the Altea solution. It will facilitate our integration in the world’s largest global alliance – planned for the first quarter of 2010.
“Altιa will give us the technological support to continue with our plans for international expansion, modernise our systems and reduce our operational costs,” he says.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
