According to an IATA electronic-ticketing implementation status report issued 13 August 2007, Singapore Airlines is ranked first outside of the US region, and third in the overall industry, in terms of…
According to an IATA electronic-ticketing implementation status report issued 13 August 2007, Singapore Airlines is ranked first outside of the US region, and third in the overall industry, in terms of interline e-ticketing implementation.
Singapore Airlines customers whose journeys involve connections with any of the Airline’s 84 airline e-ticketing partners require only a single interline electronic-ticket.
The Airline expects to implement interline e-ticketing facility with all STAR Alliance partner carriers by October 2007 and plans to conclude interline e-ticketing arrangements with all 155 interline partners by end of 2007.
Mr Huang Cheng Eng, Singapore Airlines Executive Vice-President, Marketing and the Regions said, “Singapore Airlines is a front-runner in adopting technology in our business model, and we have embraced e-ticketing as a means to simplify air travel for our customers.”
“With more than 95 percent of our interline traffic enabled on the e-ticketing platform, customers can now enjoy the convenience of using just one interline e-ticket to connect from our flights to our partner carriers.”
With e-tickets, travel itinerary and passenger information are maintained electronically in the airlines’ reservations systems. As a result, any amendments to bookings can be made easily and customers do not have to worry about misplaced paper tickets.
The Airline targets complete issuing of e-tickets by end-2007; ahead of the IATA guideline of end-May 2008. Currently, e-tickets make up more than 90 per cent of Singapore Airlines tickets issued in countries such as Singapore, Australia, Hong Kong, Philippines, Indonesia, Thailand and the UK.
The interline e-ticket arrangement is available online at Singapore Airlines` website and at all Singapore Airlines sales offices in cities where e-ticketing is available. They are also available at selected travel agencies.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
