Indigo East believes travellers should be able to speak to local experts while planning their trip. When a prospective customer submits an enquiry they're assigned a trusted local representative, whose job is to liaise with the traveller and craft a tailor-made itinerary based on their requirements.
LONDON – South Asia specialists Indigo East has launched its next-generation tour operator model. The London-based start-up has partnered with trusted local travel companies in India, Sri Lanka, Nepal and Bhutan to offer travellers expertly crafted trips at the best-possible prices.
Indigo East believes travellers should be able to speak to local experts while planning their trip. When a prospective customer submits an enquiry they’re assigned a trusted local representative, whose job is to liaise with the traveller and craft a tailor-made itinerary based on their requirements.
The conversation between traveller and local expert is hosted on a purpose-built platform on indigoeast.co.uk. Email alerts prompt travellers each time they receive a new message or quotation.
“For travellers the benefits are twofold,” explained Indigo East founder Charlie Gilbert. “Firstly, they receive up-to-the-minute travel expertise, based completely on their interests and requirements, from a trusted professional in their chosen destination. This means their trip will be totally unique and truly authentic.”
“Secondly, they receive the best-possible price because quotes come directly from our local partners – there are no hefty tour operator mark-ups. And because we’re members of the Travel Trust Association we’re able to offer travellers 100% financial protection.”
“South Asia is an endlessly fascinating, wonderfully complex place. Trips there are so much more rewarding if travellers get to speak to a local expert rather than a UK-based tour operator representative, whose knowledge will be limited in comparison. Whether you want to stay in a luxury beach hut on a secret beach in Goa or explore Rajasthan’s villages by bicycle, our trusted local partners can make it happen – on your terms.”
Charlie spent months travelling around South Asia sourcing the local travel companies he wished Indigo East to partner with. “In the online age there’s no reason why travellers shouldn’t be able to speak to local tour operators,” he explained. “But researching who to speak to, based on the best service, can be time consuming and confusing. Fortunately Indigo East makes this easy, and with the benefit of complete financial protection.”
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