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Agents will receive travel documents earlier and more conveniently when NCL converts to an electronic documentation process for cruise bookings departing after 11 December 2009.
From 12 October, the eDocs will be available to download up to 60 days prior to sailing for all NCL reservations paid in full. NCL will issue an email notification once they are ready to view and download which travel partners can choose to have emailed to their agency or sent direct to customers.
NCL’s eDocs include a welcome aboard letter, cruise ticket, printable electronic luggage tags and where applicable, airline e-ticket, post-cruise hotel vouchers and pre- or post-cruise transfer vouchers.
Sally-Anne Beasley Director of Passenger Services comments, “eDocs offer increased flexibility and choice for our travel partners and guests, in addition to significantly enhancing reliability and earlier delivery of cruise documents.
“We’ve built this system as part of our ongoing Partnership 2.0 programme, which is all about looking at how we can work smarter with the trade and make NCL a great company to do business with.”
As an added convenience for travel partners, the subject line of all email notifications will contain the guest name, reservation number and ship and sail date, allowing agents to easily organise incoming email messages. Travel documents can also be accessed from any computer with internet access by going to a designated section of NCL’s website tabbed ‘Already Booked’.
In advance of the eDocs launch, travel partners with fully paid reservations will receive a new pre-documentation Freestyle Cruising Kit in the mail approximately 55 to 21 days prior to the scheduled sailing. The kit includes NCL’s welcome aboard booklet which answers questions guests may have prior to their cruise and their peel and stick luggage tags.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
