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Hostelworld.com announced the launch of its Service Guarantee. The Service Guarantee is simple – in the unlikely event that after making a secure online reservation through hostelworld.com, a customer arrives at the property and the property cannot locate a reservation, then Hostelworld.com will not only credit the customer’s account with the deposit but will add an additional $20 credit toward future accommodation bookings on Hostelworld.com.
Hostelworld.com is the only company to offer such a guarantee, showcasing the value Hostelworld.com places on its customer service quality.
Hostelworld.com’s Customer Services Manager Orla Gilmore commented: “When travelers book with Hostelworld.com, we expect they will enjoy the most seamless service in line with our brand promises, and know that we back their reservation 100 percent. That’s why we have created the Hostelworld.com Service Guarantee. We are so confident in our guaranteed reservations for our customers that, in the extremely unlikely event of a missing reservation at the property, we will credit their Hostelworld.com account with the deposit plus add $20 extra credit toward future accommodation bookings on Hostelworld.com. It’s that simple.”
“Our market leading booking technology successfully processes millions of confirmed reservations each year. In the event that customers must make a Service Guarantee credit claim, they just fill in a short form detailing the problem they encountered at the property on arrival. Our customer service team will follow it up from there,” Ms. Gilmore said.
The new offering reinforces the existing secure and confirmed service Hostelworld.com provides, allowing customers to feel even more confident in their bookings, letting them “sleep easy” with Hostelworld.com.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.
