TAT is planning to upgrade the Call Centre to a “Cloud” system, which will make it much more efficient in helping visitors, especially via online and social media, and allow them to access information quickly and easily as possible.
BANGKOK – The Tourism Authority of Thailand’s (TAT) Contact Centre has been awarded the Most Effective Software Contact Centre of 2015 by the Thai Contact Center Trade Association (TCCTA) at the award presentation ceremony recently organised at the Sheraton Grande Sukhumvit Hotel.
The TAT Contact Centre plays a major role in helping international visitors plan their trip and providing any primary problem-solving assistance they may need. The facility makes full use of modern technological tools to ensure communications across multiple channels, continuously improving its services and meeting visitors’ requirements across all demographic groups.
The TAT Contact Centre is currently available at these points:
– TAT Call Centre 1672, which is available 24 hours in Thai, English and Chinese;
– Three tourism information counters at the TAT Head Office, the Ministry of Tourism and Sports, and Suvarnabhumi Airport;
– Live Chat: Text chat / VDO call;
– Mobile Application: TAT Contact Centre and TAT eBook;
– Websites: www.tourismthailand.org and www.tatcontactcenter.com;
– Social Network Channels: Facebook: TATContactcenter, Twitter: TAT1672, Youtube: TATCotactCenter, Instagram: TATContactCenter
TAT is planning to upgrade the Call Centre to a “Cloud” system, which will make it much more efficient in helping visitors, especially via online and social media, and allow them to access information quickly and easily as possible.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
