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Thai Airways International’s Royal Orchid Lounge in Hong Kong’s Chek Lap Kok Airport recently implemented service improvements in both First Class and Royal Silk Class sections. THAI has been quick to make the changes in keeping with passengers’ requests.
The breakfast station now includes new utensils and equipment such as milk dispenser for cereals, the Korinto Expresso Italian coffee-maker in Business Class and Koro Espresso Italian Coffee-maker in First Class. There is also a dessert station.
More food variety is offered, especially at the salad bar corner with healthy menu that includes Thai dishes. For authentic Thai taste, THAI has a Thai chef to prepare the Thai dishes, which can be found at the new self-served food corner. Thai style roasted chicken served with papaya salad is currently the Lounge’s signature dish, as well as Tom Kha Kai, a coconut-based spicy chicken soup.
For cold dessert, First Class customers can enjoy the readily available Haagen-Dazs ice cream, while Business Class customers can delight in Dreyer’s Swiss-made ice cream.
Aside from the food and beverage improvements, THAI also installed 72 new sofa-style seats for passenger comfort in the lounge’s trendy and modern atmosphere.
“It’s great that we could meet customer expectations. The lounge has already received positive customer feedback from our premium passengers who send us comments and from regular survey reports,” said Ms. Nonthakorn Trakulpa, THAI’s General Manager of Hong Kong.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
