Hilton Worldwide Resorts, Hilton International’s portfolio of 47 upscale resorts around the world…
Hilton Worldwide Resorts, Hilton International’s portfolio of 47 upscale resorts around the world, last night won the coveted ‘Marketing Strategy of the Year Award’ at the prestigious National Business Awards 2004.
Hilton Worldwide Resorts triumphed over marketing strategies implemented by leading, global businesses including Procter & Gamble, Data Select, Pfizer, and Travelex to claim the accolade at what the UK’s Chancellor of the Exchequer acknowledges as the UK`s business Oscars”.
Mike Ashton, Senior Vice President of Marketing for Hilton International was thrilled with the award; “We are delighted to receive such an acclaimed award in the UK business community. To compete amongst travel industry partners is one thing, but to win a nationwide business award, competing against businesses from all industry sectors, is particularly pleasing.
“This award recognizes Hilton Worldwide Resorts as an innovative product, the planning and execution across all disciplines of our marketing strategy and the brand’s commercial success. It also importantly commends Hilton International’s foresight and commitment to its worldwide resort product during a period of uncertainty and risk in the global hospitality and travel industries. Hilton International will continue its development of Hilton Worldwide Resorts and over the next three years plans to open an additional 14 upscale resorts around the world and further develop its Coral by Hilton all-inclusive resorts.”
Hilton International has established the Hilton Worldwide Resorts product and brand as a leading player in the resort market amongst both travel industry partners and consumers. A total resort product with defined market sectors and a resort experience that people can trust has been developed, separate from the parent brand.
Creative marketing agency, Campaign Works, has supported the Hilton Worldwide Resorts team led by Philippa Gould, Director Product Development for Hilton International, to develop and deliver an innovative product and an all-encompassing marketing campaign. The marketing campaign firstly embraced the travel industry with workshops and road shows to build industry partnerships, business contracts and to prove the value of Hilton as a resort operator. Then the consumer marketing campaign began with a range of direct marketing, advertising, online marketing and public relations.
This strategy has led to outstanding success for Hilton Worldwide Resorts with a significant shift in business mix, growth well ahead of the market, high satisfaction levels from guest satisfaction feedback, an increased number of tour operator partners and a rise in individual bookings due to a wider choice of distribution channels.
The National Business Awards recognise and reward excellence, best practice and innovation in the UK business community. It is the first programme to engage FTSE100s and blue chip companies with SMEs and new ventures and was launched three years ago to celebrate the contribution that the UK’s businesses make to the nation. Since their inception, the National Business Awards have quickly established themselves as an important signature of UK success and enterprise.
Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.