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The Kuala Lumpur Convention Centre has become the latest AIPC (International Association of Congress Centres) member to secure the ‘Gold’ AIPC Quality Standards certification. The Centre becomes the first in Asia to receive such an award and is now one of only 12 AIPC centres in the world to have successfully achieved this certification following the completion of its external audit recently.
The AIPC Quality Standards Program was specifically developed to identify and evaluate 10 key areas of convention centre performance within the industry leading to an accepted form of recognition encompassing Customer Service; Quality of Facilities and Operations; Employee Relations; Health, Safety, Security and Emergency Response; Financial Integrity; Community Relations; Environmental Responsibility; Industry Relations and Supplier Relations.
Commenting of the Centre’s recent achievement, the Centre’s General Manager, Datuk Peter Brokenshire said, “This is another proud moment in the Centre’s five-year history. The certification recognises the way our team performs and operates within every aspect of the business and should now be a source of pride and satisfaction and demonstrates their continuing hard work and devotion to every aspect of the Centre. This is truly a Malaysian success story.”
“With more centres and destinations coming into the market every year, the question of how a client can assess the capabilities of any given product is becoming more and more important”, says AIPC President Edgar Hirt. “At the same time, we are being confronted with other standards developed by groups outside our industry that do not necessarily reflect the realities or priorities we face as managers. The AIPC Quality Standards program is one that entirely reflects our own needs and can truly deliver an accurate assessment of how well a centre is addressing the demands of both clients and owners, and I congratulate the Kuala Lumpur Convention Centre for its achievement”.
Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.
