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BCD Travel invests in Asia-Pacific Service Center

  • BCD Travel Asia-Pacific Service Center, soft opening
  • John Snyder, president and CEO at BCD Travel
  • Greg O’Neil, BCD's president for Asia Pacific, Middle East, Africa & Global Network

New wholly owned operation provides firm foundation for service excellence and sustainable growth.

UTRECHT, THE NETHERLANDS – Global travel management company (TMC) BCD Travel has opened a new wholly owned service center in Colombo, Sri Lanka. BCD Travel Asia-Pacific Service Center (BCD ASC) talent and technology hub provides always-on service for efficient program deployment for clients in Australia, Hong Kong and Singapore. In addition, the service center also supports travelers from around the world with front-line services during out of office hours in their regions.

The launch of BCD ASC welcomes a new era of extraordinary expertise and sustainable growth for BCD’s clients and its communities in the Asia Pacific region. Sri Lanka’s abundant pool of skilled talent and favorable market economics make it the ideal location for the new service center. BCD’s presence in Sri Lanka through their long-time global network partner since 2018 has also given the company a strong understanding of the local market dynamics to ensure BCD’s success in Sri Lanka. BCD is the first global TMC to join the Sri Lanka Board of Investment, which demonstrates BCD ASC’s contribution to the local economy and job creation. BCD ASC is also creating a local Sustainability Committee and will appoint a local charity to further expand its outreach to the local communities.

“Coming out of the pandemic, our laser focus was on ‘building forward’ through a sustainable operating strategy,” said John Snyder, president and CEO at BCD Travel. “Investing in a country emerging from political and economic instability not only supports our strategy for sustainable growth, but also demonstrates our commitment to care for our communities and feed the future.”

BCD ASC is pivotal to BCD’s preparation for the travel industry’s emergence from the pandemic and for clients’ subsequent growing demand for travel. The service center currently has close to 200 full-time employees and is in active expansion mode; the company expects it to be one of its largest operations in APAC by the end of this year. BCD ASC will be led by a local management team, with Pradeep Kumar as the executive director. Kumar, who reports to Greg O’Neil, BCD’s president for Asia Pacific, Middle East, Africa & Global Network, will oversee talent recruitment and operational efficiency for the service center.

“Our ongoing global growth strategy relies on investments that benefit our clients, our employees and our corporate culture,” said O’Neil. “We’re proud to create sustainable development opportunities for new talent as we support our customers’ evolving needs.”

The BCD ASC launch is the latest in a multi-year series of investments BCD has made to grow its business. Other significant developments include the expansion of BCD operations in Brazil, China, Colombia, Dubai, Hong Kong, Italy, Japan, Panama, Peru and Poland; and acquisitions of event production and creative media agency L37 Creative (U.S.), Acendas Travel, Adelman Travel Group and World Travel Services (U.S.), Nordic travel agency Ticket Biz, global Grass Roots Meetings & Events (U.K)., international events agency Zibrant (U.K)., marketing and logistics agency Plan 365 (U.S.), GetGoing asset purchase (U.S), and Universal Meetings Management Inc. (U.S.).

Vicky Karantzavelou
Co-Founder & Chief Editor - TravelDailyNews Media Network

Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.