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Visitors at Aviation Festival Asia to see just what’s possible in automated customer service

NLX’s technological capabilities are a game-changer for airlines and airports who regularly have sporadic, unpredictable surges in customer service requests.

Conversational AI specialist NLX, which already works with airlines in the Americas, will be showing visitors to this month’s Aviation Festival Asia in Singapore how its best-in-class multimodal, chat, and voice capabilities can augment customer service. The NLX team will demonstrate how end-to-end, personalized, automated passenger conversations look on a fully qualified Conversational AI platform, illustrated through use cases like manage flight, password reset, upgrade booking, and others.

NLX’s technological capabilities are a game-changer for airlines and airports who regularly have sporadic, unpredictable surges in customer service requests. Its automation capabilities increase inquiry containment, automation rates, and customer satisfaction; scale according to demand with simple, cost-effective usage-based pricing; and decrease long wait times and pressure on call centers. The platform used to build these automated conversations is no-code and comes with a wide variety of out-of-the-box prebuilt integrations that take minutes, not months, to set up.

“We’re already helping airlines and airports take the pressure off their customer-facing support teams by automating passenger conversations in the most user-friendly, engaging, and personalized way,” explains Doug Bryers, COO at NLX, who will be leading the team in Singapore. “From baggage claim communications to irregular operations notifications, to wheelchair request communications, some of the world’s largest airlines using our platform are already seeing +80% automation rates and +85% customer satisfaction with our scalable, multimodal automted conversations.”

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Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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