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The Hong Kong Polytechnic University

This underexplored segment shows strong resilience, offering valuable insights for destination management organizations and other industry stakeholders.

Frontline employees who interact directly with customers are also delivering a “product”. To be sure, customer interaction, satisfaction, and loyalty,

Dr Ho Kwon Ping is the Founder and Executive Chairman of Banyan Tree Holdings and Laguna Resorts and Hotels, and

A decision support system through social listening for tourism policy formation and monitoring.

Study of The Hong Kong Polytechnic University's School of Hotel and Tourism Management (SHTM).

Common to all employees is the challenge of achieving a “work–life balance”, which is the harmony between a individual’s different

Travel experiences are a good example of networked service provision, as they involve a range of stakeholders – such as