Singapore Airlines is voted the World's Best Airline 2018 by travellers, with Qatar Airways in 2nd place and ANA in 3rd position.
In a gala ceremony at the Langham Hotel in London, airline leaders and top airline management from across the globe to receive their 2018 World Airline Awards. Referred to by media as the “Oscars of the aviation industry”, the World Airline Awards are held in high esteem for the clarity of process and independence, with no outside sponsorship or external influence.
Edward Plaisted of Skytrax commented: “We congratulate Singapore Airlines on this fabulous achievement, being voted the World’s Best Airline by customers for a fourth time in the awards history. A key ‘wow’ factor for customers is consistency and this proved to a real asset for Singapore Airlines who scored highly across both product and service. I am sure Singapore Airlines will also take great pride in winning the World’s Best First Class award, less than one year after they introduced their new first-class suites.”
“Singapore Airlines is honoured to be named World’s Best Airline in the Skytrax awards, and I dedicate it to the 26,000 SIA Group employees who focus every day on delivering the world’s best travel experience to our customers,” said SIA CEO Mr Goh Choon Phong, who accepted the award in London today. “The World Airline Awards are based on direct feedback from customers, who we know have more airlines to choose from in this highly competitive global environment. The recognition will further motivate us to improve upon the three main pillars of our brand promise – product leadership, service excellence and network connectivity – to ensure we retain our competitive advantage, and continue to meet and exceed customer expectations.”
The World’s Top 10 Airlines of 2018 are:
- Singapore Airlines
- Qatar Airways
- ANA All Nippon Airways
- EVA Air
- Cathay Pacific
- Hainan Airlines
- Garuda Indonesia
- Thai Airways
Other notable accolades include China Southern Airlines winning the World’s Most Improved Airline, continued success for Garuda Indonesia being named the World’s Best Cabin Crew, and Qatar Airways as the World’s Best Business Class.
The full World Airline Awards results are available here.