Mandapa, a Ritz-Carlton Reserve, promotes Desy Setiawati to Hotel Manager, leveraging her 14 years of luxury hospitality experience in Bali.
Mandapa, a Ritz-Carlton Reserve, announced the promotion of Desy Setiawati to Hotel Manager. With over 14 years of experience in the luxury hospitality industry, Desy will now lead the day-to-day operations of the ultra-luxury resort in Ubud, Bali, ensuring an elevated guest experience and upholding the exceptional service standards for which the property is renowned.
“I am honored to take on this new challenge and lead Mandapa into its next chapter,” said Desy. “Mandapa has always been a place of extraordinary beauty and exceptional service, and I look forward to working closely with the team to continue delivering unforgettable experiences for our guests.”
Desy’s journey with Mandapa began in 2022 as the Director of Sales and Marketing. Under her leadership, the resort successfully navigated the post-pandemic period, implementing innovative strategies that revitalized and enhanced Mandapa’s position in the ultra-luxury segment. In her new role as Hotel Manager, Desy will continue to drive operational excellence, focusing on personalized guest services, wellness programming, and the resort’s unique Balinese cultural offerings.
Prior to joining Mandapa, Desy held senior leadership roles at several prestigious luxury hotels. She served as the Director of Sales at Bulgari Resorts Bali, where she achieved outstanding results in catering revenue and business growth. Desy also played a key role in the successful pre-opening of The St. Regis Bali Resort in 2008, contributing to its establishment as one of Bali’s top luxury resorts. Her extensive experience in the industry has provided her with a deep understanding of the field, allowing her to excel in both sales and operational management.
A graduate of the Hotel Tourism Institute (STP Bali), Desy is Balinese and fluent in English. Outside of her professional responsibilities, she enjoys singing, traveling to unique destinations, and spending quality time with her family.
George is the News Feed Manager, Content Creator, and Social Media Manager at the TravelDailyNews network of online newspapers. At the same time, he is completing his studies in the Department of Business Administration at the Athens University of Economics and Business.
