Pioneering Travel Sustainable program is more inclusive for all kinds of properties globally and makes finding credible sustainability information easier for customers.
SINGAPORE - Booking.com announced the inaugural launch of its Travel Sustainable badge, a credible, globally relevant sustainability measure that will provide highly coveted information to travelers in Singapore looking to make more sustainable travel choices. The badge is available to any kind of property that has implemented a combination of sustainable practices that meet the requisite impact threshold for their destination. Designed to be applicable to a wide range of property types, from apartments, B&Bs and holiday homes to hotels, resorts and even treehouses, and adaptable to local realities and considerations, the initiative is a first of its kind in the industry.
According to Booking.com’s 2021 Sustainable Travel Report, more than three-quarters (78%) of Singaporean travelers pledge to seek out accommodation that has reputable third-party sustainability accreditation. However, barriers still remain with 59% of travelers believing there simply still aren’t enough sustainable travel options available in 2021, and close to half (48%) indicating that they don’t know how to find sustainable travel options.
With over a third (42%) believing it would be helpful if travel booking sites used a clear label so they could easily identify when an accommodation is more sustainable, the goal of this badge is hence to address this pain point and make credible recognition of impactful sustainability efforts attainable for more properties worldwide and to provide travelers in Singapore with a transparent, consistent and easy-to-understand way to identify a wider range of more sustainable stays, no matter where they want to travel.
Making sustainable travel choices easier for everyone
The company’s ambition, alongside the Travalyst Coalition in which Booking.com is a Founding Partner, is to create a universal and transparent measure for sustainable property information, across the industry. As such, this first version of the Booking.com Travel Sustainable badge leverages the first set of attributes validated by the Travalyst Independent Advisory Group. The badge focuses on highlighting practices that are most relevant to a broad range of property types, as well as their high-impact potential, whether it is an apartment in Amsterdam, a homestay in India or a resort along the Gold Coast in Australia.
Building off the credible standards for sustainable accommodation already in place, Booking.com has collaborated with industry experts, including through Booking.com’s leading role within the Travalyst Coalition and other industry experts, to identify a set of the most impactful practices for a property to consider in five key areas: waste, energy and greenhouse gases, water, supporting local communities and protecting nature. This foundational framework is currently further broken down into 32 specific sustainability measures or practices that properties can implement, including everything from eliminating single-use plastic toiletries or switching to LED light fixtures to running on 100% renewable energy sources or investing a certain percentage of profits into local community and conservation projects.
For each one of these practices, Booking.com has also worked with reputable sustainability consultancy Sustainalize to develop a robust methodology that assesses these practices’ relative weight in the model. As these weights fully depend on the environmental and/or social impact of the practices, the model is fit for purpose to identify partners that pursue meaningful sustainability efforts. The calculation also considers the property’s location and accounts for its size, improving the model’s accuracy and applicability among the large variety of Booking.com’s partners. All these calculations come together, with each practice being weighted accordingly and taking local factors into account, to create an overall score for the property’s sustainability practices. While the goal has been to create a universal model, operating sustainably means different things in different markets. For example, water-reducing measures in an area prone to drought or sourcing renewable energy options in a country where that’s not yet widely available are weighted as being more impactful. More detailed information on how individual properties around the world have achieved the badge is available in this updated section of the Travel Sustainable Handbook on the Booking.com Partner Hub.
Properties that meet the required threshold for impact are receiving the first version of the Travel Sustainable badge, including those with a broad range of existing certifications and labels, for example those officially approved by the Global Sustainable Tourism Council (GSTC), Green Tourism and the EU Ecolabel. This framework approach and measurement methodology have been officially developed within the Travalyst Coalition and approved by the Travalyst Independent Advisory Group, and continue to be developed with further consultation and advice from the Global Sustainable Tourism Council (GSTC).
"Booking.com have methodically developed, tested, and refined this method drawing from GSTC's expertise and the globally-recognized GSTC Criteria," says GSTC CEO Randy Durband, "lending strong credibility to the framework that has been so carefully crafted."
“Building a truly sustainable travel industry will take time, coordination and concerted effort, but progress is possible through continued innovation, partner support and industry collaboration,” said Marianne Gybels, Director of Sustainability at Booking.com. “With our Travel Sustainable badge and program, we are recognizing the sustainability efforts of a broader range of properties around the world in a credible and transparent way for consumers. In addition to encouraging properties to strive towards achieving the Travel Sustainable badge, we believe it’s important to demonstrate that there is a spectrum for sustainability and that there is value in showcasing the growing number of properties that are at various stages on their individual sustainability journeys. Displaying the practices they have in place makes it easier for everyone to make a more informed and hopefully more sustainable choice for their next trip, no matter where they want to go. Thus also inspiring even more of our partners to take the next step to operate more sustainably.”
Accelerating the sustainability journey
COVID-19 has accelerated consumer consciousness on sustainability in Singapore, with close to 70% of travelers stating that the pandemic has made them want to travel more sustainably in the future. With more than 28 million listings on Booking.com, the company sees a tremendous opportunity to showcase more of the impactful efforts its accommodation partners are taking on their important journeys to create more sustainable experiences, and in turn, make it easier for travelers to find a sustainable way to stay. The Travel Sustainable badge is also a concrete response to the 75% of travelers who expect the industry to offer more sustainable options. And with over three-quarters (77%) indicating that they would be more likely to choose a specific accommodation if they knew it was implementing sustainable practices, the Travel Sustainable badge and program helps reward and further encourage all accommodation providers to take the next steps on their individual sustainability journeys, ultimately increasing the overall amount of sustainable accommodation options available.
During this first phase of launch, the Travel Sustainable badge and an overview of individual property sustainability efforts will initially be visible to travelers on property pages across the Booking.com app and website globally. As the rollout continues, the Travel Sustainable icon will also start to appear on property listings on the search results page over the coming weeks, along with a Travel Sustainable filter to help travelers identify more sustainable options from the beginning of their search experience on Booking.com.
The list of measurable sustainability practices will continue to evolve and expand over the coming months, becoming increasingly locally relevant in terms of measurement, while maintaining a necessary level of global consistency. As additional practices are added over time, the plan is to also begin aligning this sustainability initiative with other Booking Holdings brands, as well as with other Travalyst coalition partners to ensure consistency across multiple platforms and enhanced sustainable choice for consumers.
As part of the Travel Sustainable program, Booking.com continues to share guidance, insights and best practices with property partners via various educational opportunities, including handbooks and dedicated content on the Booking.com Partner Hub.