Joyce will be responsible for developing and implementing strategies that ensure Airbnb is one of the most trusted communities in the world.
Bangkok, Thailand - Airbnb has announced the appointment of Sean Joyce as its first Chief Trust Officer.
Joyce joins Airbnb from PricewaterhouseCoopers, where he was a Principal in the Advisory Practice, the U.S. and Americas Cybersecurity & Privacy leader and a member of their global Cybersecurity and Privacy leadership team. Prior to that, he spent more than 26 years with the Federal Bureau of Investigation (FBI) and departed after serving as Deputy Director.
According to Airbnb’s press statement, the ‘Chief Trust Officer’ position is based on its platform that has been ‘designed to build trust between people on every part of their trip’.
Belinda Johnson, Airbnb’s Chief Operating Officer, said: “Airbnb’s hosts and guests are not a product—they are our community and we have a responsibility to protect their trust.”
She added: “Sean has unmatched experience spearheading game-changing trust and privacy initiatives and protecting people’s safety and security. Our vision is for Airbnb to be the most trusted platform in the world, and I am thrilled that he is joining us to lead our work towards that goal.”
Sean Joyce, Chief Trust Officer at Airbnb, said: "My goal is to help make Airbnb the most trusted online and offline community in the world, and I am incredibly excited to work with the team at Airbnb to achieve this."
As Chief Trust Officer, Joyce will be responsible for developing and implementing strategies that ensure Airbnb is one of the most trusted communities in the world. His work will include ensuring that trust and safety are foundational elements in everything Airbnb does both online and offline. The focus will be on identity and reputation, online and offline safety and fraud prevention, and partnerships with law enforcement.
According to Airbnb, its platform can connect travelers to more than 6 million places to stay and thousands of incredible experiences around the world and there have been more than half a billion guest arrivals in Airbnb listings in nearly 100,000 cities.