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Mercure Sunshine Kawana Waters deploys GuestCast to gain competitive edge in personalized guestroom entertainment

Modern 4.5 star hotel leverages advanced platform to address guest demands for instant, user-friendly and secure access to personal streaming subscriptions.

BIRTINYA, AUSTRALIA — Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, together with regional supplier and internet services provider, Liveport, have been credited with enhancing in-room entertainment capabilities at Mercure Sunshine Kawana Waters with the recent installation of GuestCast. An 81-room luxury property situated on Australia’s iconic Sunshine Coast, Mercure Sunshine Kawana Waters with GuestCast can now ensure that heightened guest satisfaction includes offering a modern in-room entertainment experience that can be instantly personalized according to the expectations of individual guests.

Recognizing that many guests no longer find value in traditional satellite TV channel offerings, Mercure Sunshine Kawana Waters sought out a robust solution that could cater to widespread demands for access to personal streaming subscriptions. Leveraging its long-term partnership with Liveport as a provider of advanced online connectivity solutions, the hotel opted to implement GuestCast by Hotel Internet Services, a platform specifically designed for the streaming needs of hotel guests. Promising a user-friendly experience even for first-time users, GuestCast ensures that those staying at the property can connect personal devices to guestroom TVs using just a QR code and without involving a complicated registration process. Once they’ve effortlessly paired their device, guests can next look forward to instantly casting virtually any type of content of preference. Thanks to GuestCast’s compatibility with thousands of mobile-based streaming apps, guests can seamlessly access Netflix, Amazon Prime, Disney+, HBO Max and much more without requiring staff assistance.

“Personalized experiences combined with simple, yet responsive service is a recurring theme throughout the hotel industry but now thanks to Liveport and GuestCast, we can ensure that such demands are fully met when it comes to our in-room entertainment offerings,” said John Örning, General Manager at Mercure Sunshine Kawana Waters. “Liveport impressed us with a swift and interruption-free installation process, while the technology itself is so easy to use that the only guest feedback received has been overwhelmingly positive. From the moment our guests arrive, GuestCast guarantees an intuitive and painless streaming experience that always lives up to individual guest preferences and expectations.”

As a solution purposely designed for hotel environments, GuestCast also provides hoteliers with an effective method to sidestep guest concerns over privacy and potential data theft. With guests casting content from personal devices, GuestCast does not require login details for streaming subscriptions, while its advanced device isolation capabilities prevent guests from casting content to televisions located in other rooms.

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Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.