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Hotel Technology

Best Western Plus Goulburn adopts latest in guest content streaming technology with BeyondTV

Author: Theodore Koumelis / Date: Fri, 03/05/2021 - 07:00
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Family-owned 4.5 star hotel addresses guest demands for access to personalized entertainment with advanced yet cost-effective hospitality-designed solution.

Goulburn, Australia — Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the implementation of its BeyondTV in-room entertainment platform in partnership with regional supplier, Liveport, at Best Western Plus Goulburn. An award-winning Australian property situated near Goulburn’s most popular attractions, Best Western Plus Goulburn’s adoption of BeyondTV ensures that guests seeking to entertain themselves away from germ exposure risks can instantly access their own personalized content both securely and hassle-free.
 
Initially providing its guests with traditional cable television services, the family-owned 70-room hotel recognized the importance of catering to now widespread guest preferences for access to personal streamed subscriptions on guestroom televisions. Since the onset of the pandemic, cable channel subscriptions also represent a significant expense for hotels, offering little to no ROI and with an ever decreasing impact on the overall guest experience. Best Western Plus Goulburn’s decision to implement BeyondTV ultimately allows the property to free itself from costly monthly cable TV bills while catering to guest expectations for a modern content viewing experience.     
 
With BeyondTV, the property also benefits from a solution engineered specifically for hotel environments that guarantees flexibility, ease-of-use and enhanced security abilities. Guests using BeyondTV can effortlessly cast virtually any content of choice from personal devices onto guestroom TVs without ever being asked for sensitive login information. The solution’s device isolation capabilities also prevent content from being transmitted to televisions located in other guestrooms.
 
“After researching a range of other potential platforms, BeyondTV was simply the best solution for our hotel and guests as it offers both superior and intuitive features with lower monthly costs,” said Adam Rabjohns, General Manager at Best Western Goulburn. “As a new system, we were prepared for any potential troubleshooting issues that could arise but to our amazement, only experienced one report of flat batteries in a remote which really serves as a testament to the ease-of-use that BeyondTV provides. The installation process was also quick and seamless and along with a second-to-none customer service experience, we are fully confident in our ability to cater to the latest in-room guest needs.” 
 
As a comprehensive and scalable in-room platform, BeyondTV also provides hotels with the ability to offer an array of services that can be accessed via television and that enhance social distancing efforts while reducing contact with shared surfaces. This includes being able to order room service, communicate with staff, review the hotel bill or check-out. BeyondTV now also comes available with the all-new myRemote feature, a downloadable app that allows guests to control both television and BeyondTV functions using personal devices. Without having to pick up a physical remote which may host germs, guests can turn TVs on or off, access channel guides, switch between apps, adjust language settings or background color, submit requests for hotel amenities and much more.        
 
Also serving as the hotel’s network provider, Liveport further ensures that BeyondTV, guest devices and other online-based services can receive fast and reliable Wi-Fi speeds necessary to function as expected. Liveport’s network solutions are additionally backed up with 24/7 support, providing hotels with instant access to technical expertise that can swiftly resolve performance or troubleshooting issues before guest experiences are negatively affected.

ABOUT THE AUTHOR

Theodore Koumelis

Co-Founder & Managing Director

Theodore is the Co-Founder and Managing Editor of TravelDailyNews Media Network; his responsibilities include business development and planning for TravelDailyNews long-term opportunities.