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Xiamen Airlines in Sino-US Quality Summit

XiamenAir has established a strong flight network from China to Southeast Asia, Oceania, and the West.

SEATTLE – More than 3000 quality-control experts from over 50 countries and other multinational organizations across various industries gathered in Seattle for themed “New Vision of Quality in the Digital Era,” the first China-US Quality Summit. The summit is part of the Global Summit on Quality hosted by the American Society for Quality (ASQ) during the 2018 World Conference on Quality and Improvement (April 30-May 2). Zhao Dong, president and CEO of Xiamen Airlines, delivered a speech titled “Chinese style Advancement and Innovations in Aviation Services” and shared how the company has contributed to world civil aviation.

Xiamen Airlines, praised by Chinese President Xi Jinping as “the epitome of Chinese aviation industry,” is the only airline that won the Quality Reward and was recognized by its “zero tolerance” of potential safety hazard and “customer-oriented” heart-felt service.

While XiamenAir might not be considered as the biggest airline in China in terms of the market share and the number of flights,” Said Zhao Dong, “It is the ONLY Chinese Airline that has been profitable for 31 consecutive years.”

The four highlights of Xiamen Airlines, concluded by President Xi Jinping are: the reformation of the newest model of airline; the huge investment of air safety, service, and innovation; the consistency and sincerity of the service; and the core value:  “Always Customer-oriented.”

XiamenAir has established a strong flight network from China to Southeast Asia, Oceania, and the West. The flights to North America including Los Angeles, Seattle, New York City are already very mature.

Besides XiamenAir’s current model, Zhao Dong also shared his vision: “We would like to establish an air bridge for cultural exchanges between China and the West,” said Zhao Dong, “In the meanwhile, as the first airline to support the UN’s Sustainable Development Goals and the only carrier to operate a SDGs livery 787-9 Dreamliner, we will actively implement sustainable safety, low-carbon operations, green services, and benefits sharing.”

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Vicky is the co-founder of TravelDailyNews Media Network where she is the Editor-in Chief. She is also responsible for the daily operation and the financial policy. She holds a Bachelor's degree in Tourism Business Administration from the Technical University of Athens and a Master in Business Administration (MBA) from the University of Wales. She has many years of both academic and industrial experience within the travel industry. She has written/edited numerous articles in various tourism magazines.

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